Volunteer Shop Security

Volunteer with us.... To work with the Shop Manager and other volunteers to ensure the smooth running of the COPE Galway Charity Shop. Location: St. Augustine Street Galway H91 FP4F Times: Wednesday, Friday or Saturday 1.50pm-5.45pmCommitment: Minimum 3 months Responsible to: Charity Shop Manager  Level of English required: Intermediate  Our Vision A community where every person is valued, cared for and supported at every stage of life. We work to achieve this vision by providing essential supports for people at challenging times in their lives and by advocating for systemic change to remove the root causes of inequality and disadvantage that constrain the well-being and development of individuals, families and communities.  Our Mission Making a difference by empowering people, creating change and strengthening communities. We understand, respect and respond to the needs of those who struggle with the challenges of homelessness and domestic abuse and we support older people towards healthy and active ageing.  Service description  The COPE Galway Charity Shop is run by a paid manager, assistant manager and a team of around 15 volunteers, who kindly donate their time and effort. The shop sells donated ladies’, men’s and children’s clothes, accessories and jewellery, books, CDs/DVDs. The shop is a vital source of revenue for our services.  What’s involved? Supervising the shop floor ensuring vigilance against shoplifting Customer service Light cleaning Maintaining shop displays Ambassador for Cope Galway to the public We encourage our shop volunteers to develop an understanding of all aspects of the shop's work so that they can support the whole team as necessary. The duties outlined in this job description may be subject to review in the future.  Personal Specification A reliable, punctual and trustworthy team player Non-judgmental and accepting attitude An understanding of the work of Cope Galway We welcome volunteers with experience but it’s not essential  What will you get out of it?  Join a fun, welcoming team while meeting and working with new people The opportunity to develop social and experiential competencies such as Developing knowledge and gaining practical experience relative to this role Gaining communication and customer service skills Building confidence Adding valuable experience to your CV References available once the minimum commitment has been made The option to access other training courses as appropriate to the role The opportunity to contribute to a local Galway charity and help us realise our vision of creating a community where every person is valued, cared for and supported at every stage of life Great personal satisfaction since you can make a real difference to our service users What we would like from you Willingness to work within the values and policies of COPE Galway Carry out your role in professional manner and maintain a respectful and courteous manner in dealing with clients Maintain confidentiality in respect of all matters which come to their knowledge while volunteering Please do not undertake duties outside this role description without checking first with your Volunteer Manager/Lead Worker Adhere to the “Volunteer Agreement” which includes their rights and responsibilities as outlined in our Volunteer Handbook  Will there be induction and training? You will receive a local induction and introduction to the Charity Shop when you start.  You will be invited to participate in ‘On-boarding Induction’ with fellow volunteers and staff We will also offer you Trauma Informed Practice Training (online module) ‘Stop & Think’ Reflective Workshops In addition, Cope Galway will provide ongoing support and supervision through one-to one group meetings which you will be informed about while you are volunteering.  Recruitment Process Applicant is sent an Application Pack (role description, application form etc) Once the application form is received and the applicant is considered a suitable match for a particular volunteer role, the applicant will be invited to meet with the shop manager The interview takes place at the shop. Successful applicants will be offered the volunteer role subject to 2 Reference Checks (one of whom must be resident in Ireland) Induction and Orientation prior to commencement Volunteers commencing with COPE Galway are subject to a trial period Garda Vetting is not a requirement for this role