Volunteer Meals4Health Phone Support

Role overview This is a simple role with a big impact.  Help people feel connected, cared for, and confident in their weekly meal choices by chatting to customers about their weekly meal requirements.   Location: Unit 5 Ballybane Industrial Estate, Galway H91 Y7R9 Time: Monday 9am-1pmCommitment: Minimum 6 months Responsible to:  Manager  Level of English required:  Fluent  Service description Meals4Health social enterprise produces and delivers nutritious meals to the homes of older people, housebound/disabled people or those unable to prepare a meal for themselves.  The service provides approximately 1000 meals weekly, which are delivered by a team of volunteer drivers.  What’s involved? Call a number of customers weekly Talk through menu options and process meal orders Share a friendly chat and offer a listening ear Flag any concerns to the Meals4Health team Personal Specification Kind, patient, approachable, reliable, flexible Good listening skills with a warm telephone manner Computer skills  Have an appreciation and empathy for the needs of customers Ability to work as part of a team Be capable of working on one’s own initiative while also working as part of a team A willingness to undertake training as required Maintain absolute confidentiality regarding all matters relating to the activities, employees and clients of COPE Galway Ensure recipients of meals and all staff and volunteers are treated with dignity and respect at all times  What will you get out of it? Great personal satisfaction since you can make a real difference to our service users. The opportunity to develop knowledge and gain practical experience relative to this role. Gain communication skills. Join a fun welcoming team. Meet and work with new people. Build confidence. Add valuable experience to your CV. The option to access other training courses as appropriate to the role. The opportunity to contribute to a local Galway social enterprise and help us realise our vision of creating a community where every person is valued, cared for and supported at every stage of life. What we would like from you Willingness to work within the values and policies of COPE Galway. The volunteer conducts him/herself in a professional manner and maintains a respectful and courteous manner in dealing with clients. The volunteer will maintain confidentiality in respect of all matters which come to their knowledge while volunteering. Volunteers should not undertake duties outside this role description without checking first with their Volunteer Supervisor.   Will there be induction and training? You will receive a local induction and introduction to the role before you start.  You will be offered service specific training required for the role.  Other training includes:  Trauma Informed Practice (online module) ‘Stop & Think’ Reflective Workshops You will have the opportunity to participate in ‘On-boarding Induction’ with fellow volunteers and staff. Cope Galway will provide ongoing support and supervision through one-to-one and group meetings which you will be informed about while you are volunteering.  Recruitment Process Application processed The applicant will be invited to meet with the service manager The interview takes place as arranged by the hiring manager Successful applicants will be offered the volunteer role subject to 2 Reference Checks (one of whom must be resident in Ireland)  Signing of the Cope Galway Volunteer Agreement Induction and Orientation prior to commencement Volunteers commencing with COPE Galway are subject to a trial period  General information   Volunteers should not undertake duties outside this role description without checking first with their Volunteer Supervisor.   Volunteers are requested to adhere to the “Cope Galway Volunteer Agreement” which includes their rights and responsibilities as outlined in our Volunteer Handbook.    Our Values, Our Work, Our People  Our Vision is a community where every person is valued, cared for, and supported at every stage of life. We work to achieve this by providing essential support for people at challenging times in their lives, and by advocating for systemic change to remove the root causes of inequity and disadvantage that constrain the wellbeing and development of individuals, families and communities.    Our Mission is to make a difference by empowering people, creating change and strengthening communities. We understand, respect and respond to the needs of our clients who are always at the forefront of our work.      COPE Galway is committed to becoming a Trauma Informed Organisation through an implementation plan that includes training for all staff and volunteers across all roles and departments. Trauma Informed Practice (TIP) aims to support us to recognise trauma and to react and respond to it in ways that minimise triggering and re-traumatising people, so that we continue to provide the best possible services to those who need us most. TIP also encourages us to focus on our organisational culture and how we each interact with one another to create psychologically safe environments for clients, volunteers and staff. It encourages us to reflect on our triggers and responses and considers personal and organisational responses to staff and volunteer wellbeing to ensure that our people are supported to deliver the best services they possibly can to those who need them most.      Everything we do is guided by the COPE Galway Approach to help us achieve our vision of a community where every person is valued, cared for and supported at every stage of life.       This assets-based and person-centred approach recognises that each person has attributes and strengths that can make positive differences in their own lives. We achieve results for the people we work with because of our Approach.       The COPE Galway Approach is built on:    Understanding - Deep listening, storytelling, learning, developing, openness, connections.    Respect - Valuing the whole person, empowering, trusting, believing in the potential of others, drawing on strengths and abilities.    Response - Quality, professionalism, making an impact, challenging ourselves, continuous improvement.    Strong human relationships form the basis for the COPE Galway Approach. These relationships are established on how we understand and respect those we work with and how we respond so that we positively impact people’s lives.       Our People are supported by regular support and guidance, and access to our Employee/Volunteer Assistance Programme.