Volunteer IT Support

Role overviewThe IT administrator will provide part-time voluntary assistance to the IT department, working under the supervision of the IT Lead. This role offers direct experience in supporting the organisation’s IT infrastructure, systems, and users.  Time: Flexible during office hours Monday – Friday Hours: 4-8 hours per week Location: Calbro House, Tuam Road, Galway H91 XR97 and other locations Level of English required: Intermediate Key Responsibilities Technical Support & Systems Assistance Assist with the setup of IT devices under supervision Provide in person support to staff for basic IT tasks, under guidance Help update records of the IT equipment and inventory information  Contribute to documenting notes, procedures during training or supporting sessions Observe and Assist with software installations and updates – where appropriate  Administrative Support & Data Management Assist with entering and updating basic hardware/software records. Help record equipment requests as directed by IT Lead.  Help organise and maintain IT documentation and maintain digital records Support with simple data gathering or formatting tasks for internal IT Reports.  Learning & Development Shadow the IT Lead to gain practical insights into IT support activities Receive ongoing guidance, mentorship and training in commonly used IT tools and systems. Build a foundational understanding of IT support principles and best practices through hands on exposure.  Core Competencies Essential Communication: willingness to explain basic technical issues to non-technical users with support if needed. Reliability: Commitment to attend as agreed and complete assigned tasks responsibly. Passion for learning: Eagerness to learn and adapt in a dynamic IT environment. Team Collaboration: Willingness to work closely with the IT Lead and follow direction. Attention to Detail: Careful and accurate approach to data entry, documentation, and system use.  Desirable Initiative: Willingness to take proactive steps within assigned tasks and seek clarification when unsure. Organisation: Ability to manage time effectively during volunteer shifts and stay organised with guidance.  Preferred Qualifications Experience Familiarity with Windows and Microsoft 365.  Previous exposure to IT support or systems administration (academic or volunteer-based).  Education No formal education requirements. However, a strong interest in IT is essential and a willingness to learn. What will you get out of it? Join a fun, welcoming team and meet new people Developing knowledge and gaining practical experience Adding valuable experience to your CV References available once the minimum commitment has been made Great personal satisfaction as you can make a real difference to our services What will you get out of it? Join a fun, welcoming team and meet new people Developing knowledge and gaining practical experience Adding valuable experience to your CV References available once the minimum commitment has been made Great personal satisfaction as you can make a real difference to our services   What we would like from you Willingness to work within the values and policies of COPE Galway Carry out your role in professionally and maintain a respectful and courteous manner  Maintain confidentiality in respect of all matters which come to your knowledge while volunteering   Will there be induction and training? You will receive an induction and introduction to the role before you start  You will be offered training required for the role COPE Galway will provide ongoing support and supervision while you are volunteering   Recruitment Process Successful applicants will be offered the volunteer role subject to 2 Reference Checks and Garda Vetting / Police Certs if required Volunteers commencing with COPE Galway are subject to a trial period   Our Vision, Our Mission, Our People Our Vision is a community where every person is valued, cared for, and supported at every stage of life.  Our Mission is to make a difference by empowering people, creating change and strengthening communities. COPE Galway is committed to becoming a Trauma Informed Organisation through an implementation plan that includes training for all staff and volunteers across all roles and departments. Our People are supported by regular support and guidance, and access to our Employee/Volunteer Assistance Programme.