About LawsonsLawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 36 branches, 700 employees and £200 million turnover, founded in 1921 and operates across London and the South East of England.The RoleAs a Yard Operative at Lawsons, you will be working in the yard and warehouse, and be the first and last point of contact for customers visiting the branch, so you play a huge part in delivering a fantastic customer experience.”About youYou'll need to be someone who isn't afraid of hard work and is a team player. The yard is one of the busiest areas of the branch so you would need to be willing to work under pressure to ensure customers are served in an efficient and friendly manner. If you're someone who is happy to get stuck in, then we'd love to hear from you.A forklift truck licence and a full UK Drivers License is essential for this role. Key Accountabilities…· Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met· Prepare customer orders, load and unload customer and supplier vehicles using a Forklift Truck to minimise manual handling (training will be provided)· Ensure that stock is replenished, rotated and merchandised· Maintain the yard to a high standard of tidiness and cleanliness to make a great first impression on our customers.· Build rapport, be polite and courteous to customers· Be vigilant to prevent loss of product by theft· Maintain Health & SafetyWe would love to meet someone with…Previous Yard experience in a builders merchants (essentiala Full UK Drivers License (Essential). This is to be able to drive the Vans as required to support the branch operation. Professionalism while adhering to the company's values.· Good product knowledge within the sector· A Professional and approachable attitude· Good interpersonal skills, confidence, and ability to approach customers· Literacy & numeracy skills “So, if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit!” What you will get in return…Competitive Salary, depending on experience· Company Bonus scheme· 23 Days Holiday + Bank Holidays· Pension Scheme· Death In Service Scheme· Employee Assisted Programme
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