Yard Operative - AVS Havant

AVSAVS is part of the Lawsons Group, which is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 36 branches, 740 employees and £190 million turnover, founded in 1921 and operates across London and the South East of England.The RoleAs a Yard Operative, you will be working in the yard and warehouse, and be the first and last point of contact for customers visiting the branch, so you play a huge part in delivering a fantastic customer experience.A Yard Operative will need to deliver excellent customer service in the yard, through accurate picking & packing, excellent product knowledge and demonstrating best practice in regard to Health & Safety.The role involves building strong customer relationships with our trade and retail customers and ensure we are consistently delivering to expectations and needs.Branch Postcode: PO9 6DUWorking hours : Monday - Friday 07.30 - 17.00 plus 1 in 2 Saturdays 08.00 - 12.00 = 44.5 hours per week.About youYou'll need to be someone who isn't afraid of hard work and is a team player. The yard is one of the busiest areas of the branch so you would need to be willing to work under pressure to ensure customers are served in an efficient and friendly manner. If you're someone who is happy to get stuck in, then we'd love to hear from you.A forklift truck licence is essential for this role. Key Accountabilities…Accurate picking of products, checking quality and quantity prior to packing & loading.Ensure that stock is replenished, rotated and merchandisedSafe & secure packing and loading of products on or into collecting vehicles, customer or supplier. Accurate completion of all paperwork.Provide Customers & Suppliers excellent service and attention in the Yard.Unloading and checking of all received deliveries into yard from either customer or supplier. Efficient and safe storage of received deliveries into appropriate locations observing company policies and Health & Safety. Maintain Yard Standards in line with yard audit criteria. Correct reporting and management of any damaged or compromised products or materials.Assist in the company stockMaintain the yard to a high standard of tidiness and cleanlinessKeeping the Yard tidy, organised and clear of Hazards and obstructions at all times.Correct and Safe use of all mechanical equipment and machineryObserve company dress code, including the correct and appropriate use of Personal Protective Equipment (PPE) where required.The safe and secure custody of company property, stock, equipment, materials and other forms of asset including information.Carry out any other reasonable task as requested by your line manager. Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are metBuild rapport, be polite and courteous to customersBe vigilant to prevent loss of product by theft etcBe vigilant and report any Health & Safety issues to the Line Manager immediatelyWe would love to meet someone with…Previous experience working in a Yard at a Builders Merchants (essential)A Live and Valid Forklift License (essential)Up to date forklift training certificateA positive & approachable attitudeGood product knowledge within the IndustryProfessionalism and who will promote and adhere to the company's value’sGood interpersonal skills, confidence and ability to approach customersA good problem solver, logically minded and good math skillsGood understanding of stock control principlesStrong attention to detail.Able to work to and maintain, set company standardsGood numeracy and ability to read picking tickets/delivery notesGood time management. “So, if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit!What is in it for you…Salary £27,144 - £28,000 depending on experience 25 days Holiday + Bank Holidays + 1 Celebration dayPension SchemeDeath In Service SchemeEmployee Assisted Programme