Workplace Assistant

Workplace AssistantContract type PermanentLocation: Belfast About Mitie Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy.We work with a wide range of private and public clients to create great work environments, which resulted in Mitie winning 4 awards in the 2023 Facilities Management Awards, including Total FM Service Provider for the third year in a row. We have also won 3 awards in the Workplace Excellent awards in 2023 – Best in CSR, Manager/Leader of the Year, Excellence in Learning & Development – over 1,000 employees. Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022 and 2023 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland for two years in a row. We are proud of our diverse workforce and like to recognise our people through various reward and recognition schemes, as well as through learning and development.Our premise is simple: the exceptional, every day.About the Role:An exciting Workplace support role based in a corporate office environment for a global professional services firm. This is a fantastic opportunity for candidates who are looking to take the next step into a junior management position working as part of a small team.This opportunity is a stepping stone role presenting opportunity to further develop transferrable skills, upskill through access to formal and informal learning opportunities and benefit from a peer to peer led learning environment.Applicants should have a clear understanding of the Facilities and Workplace sector, have supervisory experience and experience of working in a corporate or retail environment where attention to detail is paramount. Key responsibilities: ·      Support the development and delivery of soft services focusing on workplace and Housekeeping. Requiring a responsive customer experience through highly engaged focused teams. ​·      To confidently support the wider Workplace teams and manage all processes within the day-to-day operation ensuring all service levels are maintained​.·      To consult closely with key client, contact as well as key users of the service. To become the senior contact for the contract​​·      Effective management of service streams and external vendors to ensure delivery of high quality, value-adding service.·      Responsibility for the effective delivery of mail room, records management, and stationary provision·      To ensure the effective implementation of all HSEQ and other policies and processes·      To support as required to conduct Health and Safety risk assessments.·      To support the Client business continuity processes·      To ensure that service levels are being met in all work areas.  About you: ·      Knowledge and understanding of the health and safety relevant to the office including Fire, First Aid, DSE and Accident reporting.·      Demonstrate ability to work independently and as part of a team.·      Awareness of the impact upon the firm legislative, technological or other changes, with the ability to respond effectively.·      A general awareness of workplace services, mail, and document service operations·      Good IT skills and ability to use application-based software.·      Ability to operate calmly under pressure and manage competing priorities.  Company benefits:•      Free Virtual GP Service•      Mi Recognition (Thanking employees for a job well done ranging from €25 - €250)•      Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie)•      Company sick pay•      Mi Deals (Fantastic savings at high street stores)•      Long service awards (Ranging from €50-€300)•      10% health insurance discount for employees who join under the MITIE plan•      A non-contributory life assurance scheme•      Personal Retirement Savings Account (PRSA) scheme•      Employee Assistance Programme (EAP)•      Save as you Earn Scheme (a risk-free savings plan that allows you to buy Mitie shares at a special discount)•      Bike2Work Scheme•      Tax Saver Scheme•      Learning & development (access to 200 courses on our L&D platform)    This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment. Mitie is an equal opportunities employer