Castleknock Hotel, an award‑winning 4‑star hotel in Dublin 15 and proud member of FBD Hotels & Resorts, is looking for warm, energetic, and guest‑focused individuals to join our growing team. If you love creating great first impressions, enjoy a fast‑paced environment, and want to be part of a team that genuinely cares, we’d love to hear from you.🌟 Why Work With Us?At Castleknock Hotel, our team is at the heart of everything we do. We have been awarded – Failte Ireland Outstanding Employer Excellence, Irish Hotel Federation Expert Quality Employer, Great Place to Work, Best Workplace in Hospitality and the BE mark from Workbly along with a Gold award from the Irish Accommodation services Institute.We’re guided by our core values: Think About the Guest • Be Respectful • Work As One • Be the Best • Own It & Deliver ItAs a team member, you’ll enjoy many benefits, some are listed below:Competitive payFree meals on dutyComplimentary uniformsEmployee discounts across all FBD Hotels & ResortsEmployment opportunities across all FBDS Hotels & ResortsEmployee recognition awardsEmployee Reward pointsFree parking / Bike-to-work schemeFree gym membership / Discount in The SpaOngoing training, development, and career progressionAccess to an EAPAccess to the Castleknock Team Voice group🎉 What the role is:Coordinating with departments (banqueting, catering, AV, housekeeping)Managing client expectations for bookings - Corporate events, Weddings and Social eventsProviding excellent service to clientsHandling last‑minute changes calmly and efficientlyCoordinating across vendors, hotel teams, and clientsCreating proposals based on client requests and expectationsManaging multiple events simultaneouslyTracking budgets, contracts, deadlinesPrioritizing under pressureUpselling hotel services (catering, room blocks, AV)Negotiating with vendors and clientsProducing cost estimatesManaging invoices and event P&LsEnsuring profitability of eventsHandling unexpected issues (weather, equipment, staffing)Quick decision‑makingCreative solutions on event dayFamiliarity with hotel PMS (Opera)Event management softwareAV basics (projectors, mics, staging)Ensuring compliance with hotel policiesReviewing Function sheets (Banquet Event Orders)Double‑checking room setups, dietary requirements, and schedulesEnsuring a seamless guest experience✔️ What We’re Looking ForPrevious experience with Hotel Event and Wedding planningOutstanding attention to detail and effective communicationAbility to follow verbal directions in a fast-paced and dynamic environmentExcellent time management and the ability to prioritise tasksOutgoing and friendly personalityHave a professional image at all times in line with the Hotel standardsHospitality expertise (understanding guest flow, service standards)Marketing knowledge (event promotions, social media)Cultural awareness (working with international clients)
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