Warehouse Administration Co-Ordinator

Are you ready for a dynamic role that’s central to our experienced operations team? Are you an excellent organiser who thrives in a busy environment? We're on the lookout for a Warehouse Administration Co-Ordinator, and this could be perfect for you! About SONAS Bathrooms:SONAS is Ireland's leading bathroom brand and recently expanded to the UK market in 2023. This is a new role in the business due to this recent business growth. SONAS designs, manufactures and distributes a complete collection of bathroom products solution to homeowners and trade customers via a network of leading Bathroom & Tile Showrooms, Plumbers Merchants and Builders Providers. SONAS has been in business for 45 years, and currently employs 100 full time employees at our HQ in Ballycoolin, Dublin 15. Our business is deeply committed to excellence in everything we do for customer, consumer and employees alike. SONAS have been recognised as a leading Irish company, in Ireland’s Best Managed Companies awards, have every year since 2019, achieving the Gold Standard in 2022. Our core values which guide our actions are Support, Openness, New Thinking, Ambition, and Sustainability. Our Vision is to be the brand that inspires you to reimagine bathrooms. Our Mission is to create long lasting, stylish and sustainable products, expertly crafted; and supported with exceptional customer service. Warehouse Administration Co-Ordinator:Joining our Operations Department, and reporting directly to Goods Out Warehouse Manager you will collaborate with key stakeholders across various business functions in the UK & Ireland, including warehouse, accounts, and customer experience teams. As our Warehouse Administration Co-Ordinator, you'll be the driving force behind enhancing our processes and elevating our service standards. You'll play a pivotal role in the success of our UK customer experience team, contributing your skills and ideas to make a real impact.We need someone who's not afraid to roll up their sleeves and dive into the nitty-gritty. The ideal candidate will ensure our processes are top-notch while continuously finding ways to make them even better. From managing collections to handling manifests and UK despatch documentation, you'll be the go-to person for keeping everything organised and efficient. Plus, you'll get hands-on experience with the UK customs process and gain a holistic understanding of how our operations support every aspect of our business. This role presents a unique opportunity to develop comprehensive knowledge of end-to-end operational supply chain processes; insight into customs declaration procedures; and understanding of how warehouse operations influence various aspects of the business. If you are ready to take on a challenging yet rewarding position with ample opportunities for growth and exposure, we invite you to apply and become an integral part of our dedicated team. Key Responsibilities:Oversee all aspects of warehouse administration.Coordinate customer collections through various channels, including email, phone, and in-person interactionsCollaborate closely with the warehouse team to ensure prompt and efficient customer collectionsUse ERP and WMS systems to assign orders to warehouse personnelCreate delivery partner manifests using Microsoft ExcelInput delivery details into our UK delivery partner's online portalContribute to enhancing the performance of the warehouse team through continuous improvement effortsInvestigate and address delivery discrepancies and customer concernsCommunicate with the customer experience and accounts departments regarding service and delivery inquiries Main Requirements:A skilled administrator with experience in customer facing roles or in a fast-moving warehouse environmentAn effective communicator with a strong sense of customer service and a can-do attitudeExcellent organisation skills in both computerised and paper-based systemsProficiency in MS Office with intermediate experience in Excel2+ years of experience in operations administration or a similar role preferredThird level qualification desirable but not necessaryExcellent written and verbal communication skills in EnglishMust be currently living in Ireland and hold a valid work permitWhat’s on Offer:Excellent salary €30,000 - €35,000 depending on experienceAnnual bonusCompany Pension Scheme with Company after 6 monthsChristmas BonusGenerous Employee DiscountVHI Employee Assistance ProgramBike to Work SchemeEmployee Referral SchemeCareer Development Opportunities Work Location: Office based in Ballycoolin, Dublin 15Monday – Friday: 9:00am-5:30pm SONAS is known for its unique culture with strong company values which places our people, customers and business stakeholders at the heart of what we do. SONAS Bathrooms is an Equal Opportunities Employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, or political opinion. We base all our employment decisions on merit, job requirements and business needs. To apply please submit your CV and Cover Letter outlining your motivation and suitability for this role.