Travel Consultant, Ayr (Stewart Travel)

Join the team at our Ayr Store! Department InformationStewart Travel, the retail arm of Brooklyn Travel Group is one of our most varied departments encompassing Travel Sales, Admin Support, Product and Customer Service functions. As an independent Travel Agent, we have the ability to sell all types of holidays, to any destination from our 11 stores across Scotland and Northern Ireland. We also offer a multi-channel approach for ease and flexibility of booking. Our aim is to provide our customers with a seamless journey from initial enquiry to their Welcome Home’ call, as exceptional customer service is at the heart of what we do. Role InformationAn ambassador for Stewart Travel, the Travel Consultant role is exciting, varied and fast-paced. We pride ourselves in our exceptional customer service and expect you to continuously work to our values. You will be passionate about travel and have a genuine interest in travelling and creating experiences for your customers. Working for Stewart Travel, you have the opportunity to tailor holidays to your customer’s needs, allowing you to demonstrate your knowledge and experience, and produce experiences that are not ‘off-the-shelf’. Duties and ResponsibilitiesHave good working knowledge of all major tour operator and airline products to be able to match needs of your customer, and strive to continuously improve your knowledge of our productsRepresent the Stewart Travel Retail team, offering exceptional travel advice and information face to face, by email and over the phoneCommunicate professionally & confidently with customers, listening to their needs and finding the most appropriate travel solution for themBook holidays using the correct process and systems, including flights, hotels, transfers and excursionsHave the ability to tailor make holidays and cruises to fit customer requirementsMaximize sales and the customer experience by suggesting upgrades and additional productsTake payments for deposits, holidays and other travel related expenses in the correct and secure mannerAlways look for innovative ways to generate new businessTake ownership & contribute to team goals & targets whilst striving to achieve maximum profit on individual sales  Knowledge, Skills and ExperienceHave a minimum of 1 year of experience in a travel sales environmentHave a good understanding of travel products including Tour Operators and AirlinesHigh standard of verbal and written communication skillsConfident in talking to customers both face to face and onlineAbility to work in a challenging, fast paced, sales environmentAbility to multi-task and prioritiseStrong customer service skillsAbility to work autonomously but also as part of a small teamAbility to be flexible and support other retail branches as required