Theatre Scheduler

Job Title: Theatre SchedulerDepartment: Surgical ServicesReports to: Team LeadDate: 2024Theatre SchedulerOverall Purpose of JobOur mission is to provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do.The overall purpose of this role is to ensure that the admission of a scheduled patient is a seamless experience for the patient, the Hospital and the Consultant. Key Responsibilities and Deliverables:Responsible for scheduling patients for diagnostic tests and surgical procedures as ordered by referring physicians. Ability to handle high volume of calls.Target focused to ensure KPI’s are delivered.Provide a customer focused serviceCollects and confirms patient demographic and insurance information as required, and enters data accurately into the department's Scheduling system. To make sure that each patient knows the correct preparation for their scan or procedure and the correct time to arrive for their appointment. Coordinates changes in appointments by cancelling and re-scheduling as necessary. Establishes and maintains open and professional demeanour and communication with ancillary departments within the Hospital and physicians whose services are scheduled by this department. Answers telephone as needed and relays messages to appropriate individuals. Responsible for maintaining the fax drive, post, emails and online bookings to ensure that all appointments are scheduled in a timely manner. Makes the most effective and efficient use of developments in information technology for both patient care and administrative support.  Assists in the training and development of new employees. Open to new learning opportunities; adaptable to change. Displays positive attitude and discusses decisions or policies in a positive, problem-solving way. Responsible to communicate scheduling issues with managementPersonal and Professional Responsibilities: The post holder is expected to:Adhere to the Hospital’s mission and VisionMaintain patient confidentiality including authorisation of the release of medical informationAbide by Hospital policies and all regulatory requirements including mandatory trainingHave excellent customer care and communication skills, both written and verbalHave excellent knowledge of computers and Microsoft Windows software and keyboard skillsHave excellent time management skills and ability to multi-task and prioritize workBuild collaborative relationships through strong teamwork across the organizationBe flexible, reliable and detail orientated. Hours of work will on occasion be subject to change A willingness to change with the hospital requirements Person Specification:QualificationsLeaving Certificate or equivalentComputer literateExperience using IT systems, including MS Excel & WordExperience:Six months’ previous secretarial experiencePrevious Medical experience viewed favourablyJob Specific Competencies and Knowledge:Exhibits high level of customer / patient relation skillsComplies with processes and proceduresExhibits ability to work as member of team in daily performance of dutiesHave a high capacity for responsibility and individual initiative, and an ability to write clear and concise EnglishHave excellent organisational skillsPersonal Competencies:All posts in Beacon Hospital require a high level of flexibility to ensure the delivery of an effective and efficient service. Therefore, the post holder will be required to demonstrate flexibility as and when required by their manager or hospital management Under the Hospital’s Health & Safety risk assessment, Beacon Hospital requires that all Employees, Consultants and Contractors that can receive a Covid 19 vaccination must do so in order to exercise their roles in a safe manner, and minimise the risk of endangering their own health, the health of patients, or the health of those that they work with. "Beacon Hospital is an equal opportunity employer; we ensure that our practices support a diverse and inclusive environment for all present and future employees"