Tenant Relations Co-Ordinator

Location: South East with some travelTerms: Full-time - Permanent Salary Range: 50-55K Depending on Experience Reporting to: Tenant Relations ManagerJob Purpose:To provide excellent tenant relations service locally and co-ordinate their tenant relations team to an excellent standard. The successful applicant will have experience in housing and tenant services in a social housing environment and possess strong teamwork, communications and people management skills.Responsibilities  1.      Tenant Services Management Ensure all service objectives for the team are met to required standards.Progress all service issues to conclusion including all issues of ASB and maintain high standards of estate services and environment.Have Tenant Relations Officer responsibility for a designated number of properties.   2.      Customer ServiceEnsure customer service and quality standards for the team are met.Maximise support networks to tenants in the area.Support the effective development, review and implementation of policy on housing services including assessments, voids, allocations, ASB and all other relevant areas of tenant services.Be responsible for coordinating a network of support for a designated specialist service and ensure the effective rollout nationally. (This may include but is not limited to services for older people, young people, vulnerable adults, child protection, family support, tenant engagement etc.Lead on reporting and consistent delivery of all reporting and quality control systems, e.g. Active H, EQUASS / PQASSO and any other system of social impact measurement 3.        FinancialAllocate all team resources to ensure value for moneyDeliver allocated services for the team on a budget.Contribute to agreed void standardsFacilitate the efficient and effective collection of rent in line with company policyManage travel expenditure within the allocated budget and optimise TRO contact time with tenants 4.       ManagementCoordinate the work of your  TRO team and participate in the national TRO team.Provide ongoing support & leadership for the TR team to achieve its full potential. Effectively manage and develop the talent in the team.Ensure effective communication vertically and horizontally across the organisation. Skills Required 3rd level qualification ideally in housing or tenant management3 years of hands-on experience of the social housing tenancy services.Strong experience in customer service, relationship management, dispute resolution.Leadership and support experience in agreeing on objectives,Experience in partnering with national organisations in the delivery of serviceEmpathy and reflective practiceHands-on experience in specialist tenancy management thematic areasProven leadership skills with the ability to motivate and develop staff to achieve the highest standards of customer careAbility to record and report activity and display effective financial management.Capable of report compiling in financial and service standards.Excellent oral and written communication skillsStrong organisational, planning and problem-solving skills.Ability to take responsibility for the coordination and delivery of a national Competencies Required Strategic ThinkingAnalysis and PlanningLeadership CapabilityCommunicating and InfluencingResults focussedClient FocusCommercial Orientation Tenant Services Management *Access to own car and a full driving licence is essential