Technical Services Administrator

Respond is committed to equal employment and growing a diverse workforce. If you do not “tick every box” there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.Location: WaterfordReporting to: Safety Health Quality and Environmental ManagerTerms: Permanent, Full-Time (39 Hours Monday – Friday)Salary: €28,000 - €32,000 (depending on experience)Job Purpose:To co-ordinate the delivery of essential national servicing programmes to Respond’s homes and support the National Maintenance Manager in maintaining accurate records and preparing performance reports. Core Duties and Responsibilities:Coordinating Cyclical Programs:Support the National Maintenance Manager and the regionally based Technical Services Officers to deliver essential servicing and maintenance programs. Programs might include:Annual gas servicing programme.Fire safety equipment maintenance programmes.Periodic electrical testing programmes.Lift servicing and maintenance programmes.Legionella/ water safety management programmes.Other cyclical maintenance programmes. Co-ordination of programs will include:Preparing servicing programmes on the Housing management system (Active H).Issuing orders to contractors.Liaison with contractors, tenants and colleagues as necessary.Updating tenants and colleagues on any programme changes.Monitoring programmes against agreed delivery schedules.Regular reporting to the NMM on progress.Updating all records on the Active H housing management system – including any servicing records, certificates, warranties etc.Reviewing invoices against programme completions.Contract Management of Cyclical Compliance Programmes.  Performance Reporting:Prepare regular Technical Service reports as required by the NMM in relation to all technical services including the servicing programs, repairs, voids etc.Prepare any ad hoc reports required by the Head of Housing, NMM or TSOs for internal and external stakeholders. Data management:Ensure all customer data is updated to reflect any changes particularly contact details.Ensure all contractor information is maintained, including following up on any insurance information that is due to expire.Update any stock data information following the replacement of components through planned or reactive work.Prepare any stock data reports as required by the NMM or TSOs to help inform future programs or to report on repair history or trends. General:Working proactively across teams to ensure the service is delivered seamlessly to our customers.To work in line with Respond’s values and to work towards delivering on our mission.Be a positive ambassador for Respond in all that you do.Ensure high care and attention to your own health and safety as well as your colleagues, tenants and contractors.Ensure all records relating to tenants are up to date and in accordance with the requirements of the GDPR.Any other relevant duties that may be assigned from time to time.Technical Skills:Excellent IT skills including knowledge of MS Office suite, particularly Excel.Analytical and comfortable with interpreting financial and performance data. Desired Skills/Personal Attributes:Good organisational, planning and problem solving skillsGood written and oral presentation skillsStrong negotiation skills whilst being empathetic and customer focusedAble to work unsupervised and work with integrityLearning focused and reflective in practiceAbility to work effectively in a team settingAttention to detail and ability to work under pressure Experience:Position requires 1-3 years of experience.Experience working in a property or housing management environment desirable.  Closing Date for Applicants is Friday, 1st November 2024.