Systems Analyst

Overview of Role  Under the general direction of the management team and senior staff, the systems analyst provides experienced analytical services, defining requirements, developing and/or maintaining computer applications and systems, and providing services to meet client IT and business needs. Duties & Responsibilities    Application Upgrades and Implementation ReviewValidate functionality of application upgrades and implementations.Report back on any problems.Identify new functionality and/or hardware requirements as assigned.Ability to create test plans. CommunicationMaintain confidentiality of sensitive information at all times.The implementation and support for information security directives as mandated by UPMC policy and EU GDPR (General Data Protection Regulation). Data Confidentiality/SecurityMaintain data quality at all times. DocumentationComplete documentation and flow charting of system builds and maintain team's existing documentation independently.Responsible for validating current documentation.Extract and document customer and business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software). End-User TrainingCreate and review existing training documentation.Facilitate high-level user training sessions independently. Interaction with OthersSuccessfully completes projects, tasks, and initiatives by embracing a team-first approach.Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts.Shows the ability to adjust and be flexible to change by adapting approach when necessary.Mentors less experienced staff. Process ImprovementCreate and update processes.Ability to contribute to process improvement efforts. Project ManagementCreate and contributes to project tasks and milestones.Update all project management and time tracking tools accordingly.Ability to take full ownership of a project. Report Writing and AnalysisWrite, analyse, and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests. SDLC (System Development Life Cycle)Have an understanding of the application development life cycle.Ability to apply those principles to day-to-day work. Second and Third Level Support (Including Maintenance Activities)Independently triage and resolve level 1 and level 2 support issues.Escalate level 3 support issues accordingly. Self-DevelopmentResponsible for continuous self-study, training, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends.Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviours. System IntegrationComplete assigned tasks related to system integration.Validate testing.Ability to modify existing test plans. Vendor RelationshipsInteract with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary.Assist with issue escalation where applicable. Qualifications & Experience  Typically has two or more years' experience with modern technology and application support through education or practical experience.Highly driven and self-motivated to meet expectations. Ability to work independently and in a team-based environment.Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent, practical contributions to IT work within a UPMC department or function.Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.Candidates who are multi-lingual are preferred. The ability to speak and understand Italian is a plus.Full Clean Driver’s Licence is an essential requirement. About our Global Technology CentreAs an extension of UPMC’s US-based operations, the GTOC (Global Technology Operations Centre) team supports healthcare facilities in Ireland, Italy, and Asia. We want you to be part of our expanding team, where you can engage with clinical and business leaders, innovate new solutions, and realise first-hand how technology improves patient experience, paving the path for the future of healthcare. Come join our team of accomplished technologists who collaborate seamlessly across borders, develop global healthcare IT skills, and support optimal work / life balance through flexible work arrangements.  About UPMCA $24 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.  Providing high-quality healthcare in the South East since 2006, UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at SETU Arena, Waterford, TUS Moylish Campus, Limerick, TUS Thurles Campus, Tipperary, and the UPMC Concussion Network. We also have a Global Technology Operation Centre, based in Kilkenny. UPMC is the Official Healthcare Partner of the GAA and GPA.