Supervisor

Job SummaryThe Supervisor is responsible for leading day-to-day Micro Fulfilment Centre operations across inbound, inventory, picking, packing, dispatch, and automation. The role ensures safe, accurate, and efficient execution of activities in line with SLAs, while driving team performance, operational compliance, and continuous improvement.Key ResponsibilitiesTeam Leadership & People ManagementSupervise, coach, and motivate teams to achieve performance, quality, and safety targetsAllocate labour effectively across all operational areasLead daily briefings, shift handovers, and performance reviewsSupport training, onboarding, and cross-skillingManage attendance, conduct, and performancePromote a positive, safety-first cultureE-Commerce Fulfilment OperationsOversee end-to-end order fulfilmentEnsure SLA, productivity, and accuracy targets are metManage workload during peak periodsMaintain high standards of quality and customer presentationGoods In & Inventory ControlOversee inbound receipt, checking, and put-awayEnsure inventory accuracy and control processes are followedSupport cycle counts, investigations, and reconciliationsMonitor stock availability and replenishmentInvestigate discrepancies and support corrective actionsPacking, Sorting & DispatchEnsure packing meets customer and carrier requirementsMonitor sortation and dispatch efficiencyEnsure orders are dispatched in line with schedulesSupport issue resolution relating to service and qualityAutomation & SystemsOversee safe operation of automation and equipmentEscalate and support resolution of system issuesEnsure team compliance with system and equipment usageSupport recovery and continuity processesSystems & ReportingEnsure accurate use of WMS/OMS systemsManage workflow in line with priorities and SLAsInvestigate order issues (missing, delayed, damaged)Produce and communicate performance reportsSupport continuous improvement initiativesRequirementsSupervisory experience in warehouse, logistics, or e-commerce operationsStrong understanding of fulfilment, inventory, and dispatch processesExperience working with WMS, OMS, or ERP systemsProven ability to manage performance against SLAs and KPIsStrong leadership, communication, and problem-solving skillsAbility to manage teams in a fast-paced environmentFlexibility to work shiftsHealth, Safety, Quality & CompliancePromote a strong safety culture and ensure safe working practicesConduct inspections and support incident investigationsEnsure compliance with company, customer, and audit requirementsMaintain audit-ready and well-organised operational areasSkills & ExperienceLeadership experience in warehouse or fulfilment environmentsStrong operational knowledge (inbound, picking, packing, dispatch)Experience managing KPIs, productivity, and team performanceFamiliarity with automation systems (desirable)Experience with WMS/OMS/ERP platformsStrong analytical, organisational, and problem-solving skillsExperience implementing corrective actions and improvementsMHE licences (desirable)Personal AttributesStrong leadership and decision-making skillsCustomer-focused and quality-drivenCalm and organised under pressureHands-on and proactiveContinuous improvement mindsetSafety-conscious and compliantWorking ConditionsBased in a high-volume e-commerce warehouseShift-based role including evenings, weekends, and peak periodsCombination of floor leadership and system-based workKPIs and Success Measures (Aligned to Our Values)