Service Delivery Executive (Programme Executive)

For full job description please visit: https://www.seai.ie/careers/national-retrofit/THE ROLE PROFILEThis position will play a key role in the Delivery Department which is part of SEAI’s National Retrofit Unit. As Programme Executive – Service Delivery you will support the delivery of SEAI’s National Retrofit programmes ensuring strong customer service to our citizens. This will include continuously improving our delivery experience on all SEAI supported programmes by focusing on innovative services that increase customer and stakeholder satisfaction.The successful candidate will join an enthusiastic and innovative team who are committed to the high-quality delivery of SEAI’s customer service which supports the attainment of Irelands climate change goals over the coming years.Key Responsibilities of the role of Programme Executive The responsibilities of the Programme Executive outlined in this job description are indicative of the currently envisaged scope and may be added to or altered as required, in line with the requirement of SEAI across Business Units/Department. They will include, but not limited to, the following:Operational support on all aspects of customer service delivery;Support the transition of SEAI business requirements to our third party BPO;Identify process improvement opportunities across all areas of the business;Enhancing our customer service ensuring all service delivery targets are met;Partnering with IT to develop innovative solutions to provide efficiencies of scale;Maintain a strong business relationship with a range of stakeholders including 3rd party service providers, across SEAI and other government organisations;Drive the identification, cost and implementation of service improvements;To undertake any other duties/projects as may be assigned from time to time within the assigned Programme To ensure that activity peaks within the Department are addressed in a proactive manner, it is expected that the candidate appointed to this role will need to be flexible in terms of working hours during these periods.Key Knowledge and SkillsThe knowledge and skills required include but are not limited to the following: Excellent communication (written and oral) and interpersonal skills, including ability to communicate technical information to non-technical audiences.Good understanding of all supports available across SEAI relevant to this role.Strong organisation skills and knowledge of business administration.Well-developed IT skills (Word, Excel, PowerPoint).Ability to work on own initiative and to deadlines/milestones.A capacity to foster a positive working relationship with colleagues and external stakeholders; to work in multi-disciplinary teams and to network effectively.Flexible approach to problem solving and decision making to ensure the best solution is achieved focusing on the need for greater efficiency and effective delivery.Ability to ensure that decisions are strategically aligned with the Programme.Strong proactive approach to achieving results, including managing scope, time, risk assessment, cost and quality. Essential RequirementsThe successful candidate must be able to demonstrate;Minimum five years’ experience of working in this or a related area.Knowledge of latest trends in service delivery area.Knowledge of customer service outsourcing and latest technologies.Strong organisation skills in the timely execution of key tasksStrong team-player and flexible.Strong attention to detail and ability to meet deadlines. Desirable RequirementsUnderstanding of project management methodologies and business process improvement advantageous.Knowledge of SEAI programmes in service delivery area. Eligibility to Work:  The SEAI has a legal obligation to ensure that all employees are lawfully entitled to work in Ireland. Where applicable and to support a candidate’s application, candidates must submit a valid work permit/visa confirming permission to work in Ireland. Failure to submit the required evidence, and failure to hold a valid permit/visa during the period of the contract, will result in the application and/or contract of employment being rendered void.