Service Advisor - Volvo Cars Waterford

Service Advisor – Join the Aftersales Team at Autoboland Location: Waterford, IrelandPosition: Full-Time | Permanentsalary: 30-35k starting DOE + Bonus + BenefitsStart Date: Immediate / Negotiable Are you a people-oriented professional with a passion for delivering top-class customer service? Autoboland Ltd, a leading multi-franchise dealership in Waterford, is currently recruiting a Service Advisor to join our busy and dynamic aftersales team. As the first point of contact for our aftersales customers, you’ll play a vital role in ensuring a seamless and positive service experience. This is an exciting opportunity for someone who thrives in a fast-paced, customer-facing environment and enjoys working as part of a professional team. And there’s never been a better time to join us — Autoboland Ltd is expanding. Over the next 6 months, we plan to expand our showroom and create several new roles across sales, service, and support departments. Be part of a dealership that's growing and investing in both its people and its future.  Key Responsibilities:Greet customers in a friendly, professional manner and guide them through the service processAccurately book vehicles in for service, maintenance, or repairLiaise between customers and the workshop team, ensuring clear communication of work needed, timelines, and costsPrepare accurate service estimates and invoicesManage customer updates and follow-up callsMaintain high levels of customer satisfaction and retentionSupport the Aftersales Manager in the smooth daily running of the department The Ideal Candidate:Previous experience in a Service Advisor or similar customer service role (automotive preferred)Strong communication and organisational skillsComfortable using DMS/CRM systems and handling administrationAbility to work under pressure and manage a busy workloadA positive, customer-first attitude and strong team ethicFull, clean driving licence essentialWhat We Offer:Competitive salary (DOE) with bonus incentivesCareer development and training opportunitiesFriendly, supportive team environmentStaff vehicle scheme & other company benefitsThe opportunity to grow your career in a dealership that’s expanding and evolving If you have a passion for customer service and the drive to succeed in a high-performing dealership, we want to hear from you!Apply now by sending your CV and cover letter Autoboland Ltd – Where Customer Experience Meets Automotive Excellence Be part of our journey. Grow with us.