Reservations Agents

Dromoland Castle Resort, one of Ireland's most prestigious five-star hotels is recruiting for positions within our Reservations team. We currently have a position as Senior Reservations Agent and Reservation Agent. The successful individual will be the first point of contact for our guests, assisting with bookings, providing excellent customer service, and offering them information, answering their queries, and assisting with bookings in a warm friendly and courteous manner. Overview of the Role:  Working schedule is from Monday – Sunday along with a variety of shifts available, however, due to nature of our business, flexibility is required. Working Shifts midweek: 09:00am to 5:00pm / 10:00am to 6:00pm / 12:00pm to 8:00pm. Weekend Shifts 09:00am to 5:00pm.Answering all reservation enquires via telephone, on-line and third-party websites.Achieving the best possible room rate and ensuring that budgets are adhered to and sales targets are met.Handling all guest queries in a helpful and timely manner.Updating of the reservation system daily.Generating daily, weekly, and monthly reports.Working with Senior Management/Sales Team in maximising Revenue by practising strong yield management. The Ideal Candidate:Have high literacy in computer skills including a working knowledge of MS Office SuiteExperience using Opera Cloud would be an advantage.Possess excellent communication skills and be highly organised.Must be a fluent English speaker.Must have a minimum of 2 years’ experience in customer service and or hotel industry.  Benefits:Full on the job training provided.Free Leisure Centre AccessPension Scheme after 6 monthsWellness ProgrammeCompetitive Salary     Dromoland Castle Hotel is certified as a Great Place To Work®  Work AuthorisationPlease note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.