Senior Reservations Agent

At The K Club, we are currently seeking an experienced Senior Reservations Agent  to join our wonderful team,.A UNIQUE RESORTThe K Club is a truly captivating leisure destination tucked away in lush Irish countryside – yet on Dublin’s doorstep. We are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years. We’re a 5 star destination which prides itself on having an incredible 5 star team to match. Across our 550 acre estate, we offer a tremendous variety of career opportunities for those who are looking to become part of team that strives to help one another shine. The K Club is an industry trailblazer. We welcome innovative thinking, bold ideas and insights garnered from your own experience. We’re certified as a Great Place to Work by our very own employees. That’s because our hardworking team members feel listened to, encouraged and appreciated. If this sounds like the place where you could begin the next exciting chapter in your career, let’s talk.Here’s how you’ll bring the K Club’s trailblazing vision to life:Takes reservationsEnsures all reservations are entered correctly into the systemEnsures all bookings receive an accurate K Club confirmationProvides guidance on menu selectors for groupsMaintains res diary ensuring all guests are flagged, highlighted and also grouped within categories (VIP/Celebration/resident/non res/estate member)Works with HODs to close out peak dates and holds knowledge of dates where we may experience high demandLiaises with golf sales team on events which require diningUpdates Opera Profiles with information relevant to guest experience (past or current) to ensure it is available for future datesReconciles amenity chargingPrints group menusOrganises Wedding place cards/menus and other collateral relevant to the event when requiredEnsures VIP clients are highlighted in the system and the team notified through various channels Produces daily/weekly/monthly reports on bookings and other key information as required.This is how we see you:Be highly motivated and driven to achieve targetsWill have excellent negotiation and decision making skillsWill possess excellent communication and organisational skillsWill have fluency in English, both oral and writtenWill be flexible in their working hoursKnowledge of Opera is desirable What's on offer?The K Club is certified as a Great Place to WorkA monthly service charge paymentStaff transport to and from work outside public transport hours within the local areaOngoing investment in your personal development with access to internal and external training programmesFantastic opportunities to progress your careerMonthly recognition programmeEmployee Assistance ProgrammeSocial eventsUniform Meals while on dutyDiscounts on stays at the resort and on Food & Beverage for you and your family and friendsLife AssuranceData Retention Please note that all applications and CV's submitted for a role at The K Club will be kept on file for a period of 12 months.Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.Kind regards,The Human Resources TeamThe K Club

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