Senior Receptionist

A fantastic opportunity to join the team at Mount Wolseley Hotel, Spa & Golf Resort as Senior Receptionist.Mount Wolseley Hotel in Carlow is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City, the Mount Wolseley Luxury 4 * Golf & Spa Resort Hotel is an exquisite location for both business and pleasure.Standing on its own 18-Hole Championship Golf Course and featuring a Sanctuary Spa, Leisure Club Facilities including 20m Indoor Pool, The Mount Wolseley Hotel near Dublin offers luxury hotel accommodation in Carlow which matches an elegant, chic interior with ultra-modern amenities and impeccable service.Overview of RolePrimarily supervises reception team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.Requirements: A minimum of 2 years experience in similar role in Hotel is essential.  Responsibilities will include but are not limited to the following:1.      Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Ensure outstanding customer care at all times and maintain a friendly, cheerful and courteous demeanour at all times.2.      Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.3.      Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.4.      Supervise daily shift process ensuring all team members adhere to standard operating procedures.5.      Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.6.      Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.7.      Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.8.      Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.9.      Performs other duties as assigned, requested or deemed necessary by management.10.  Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or Manager on Duty.11.  Participate in hotel meetings and training as requested.12.  Assist all departments in servicing the guests during high volume periods.13.  Takes responsibility in the absence of the Front office manager.14.  Any other duties as assigned by your manager.