Senior Operations Manager

Our Mission Statement: Embracing Ability, Enriching LivesOur Vision: Empowered Individuals, Enhanced Supports, Engaged StakeholdersOur Values: Rights, Respect, Care, Community, TrustJob Details:Are you a visionary leader passionate about making a real impact in people’s lives? St. Aidan’s Services is looking for a Senior Operations Manager to drive our mission forward—empowering individuals with intellectual disabilities to live meaningful lives of their choosing, as valued members of their communities. As Senior Operations Manager you will lead the ongoing management, development and transformation of day services, partnering with multiple stakeholders, managing services in a complex and demanding regulatory framework and contributing to the strategic management and development of Day, residential and Bespoke Service Provision, as well as supporting the Director of Services & CEO in all aspects of the overall management and governance of services. Why us?This is more than a leadership post—it is an opportunity to make a real difference in people’s lives, contribute meaningfully to organisational success, and be part of a committed, values-led team working towards a shared purpose.Lead in a role where your voice matters and your work truly changes lives.Collaborate with a skilled, passionate, and supportive leadership team.Access ongoing learning and professional development opportunities.Benefits:St. Aidan's Services offers a comprehensive benefits package, including:Excellent pay rates with premium pay for Sundays, Public Holidays, and waking night shifts.Free Garda Vetting.Comprehensive induction training and ongoing in-house professional development.Generous days annual leave (pro-rata)Defined contribution pension scheme.Sick leave paymentOpportunities for career progression.Employee discounts in St. Aidan's Garden Centre. Please note that this list is non-exhaustive and subject to eligibility/conditions.Key Responsibilities & Duties:Leadership, Governance & Management: Provide visionary leadership and strategic direction in the day-to-day operations of our day services. Collaborate closely with the Director of Services to translate organisational goals into actionable plans. Completion of Supervision and Governance and Management for direct reports.Devise strategies for learning and Development of new services.  Support Day Service managers to ensure timely, accurate implementation and reporting of quality standards in line with the New Directions standards, The Person-Centred Framework and SAS PCP Policy. Oversee the provisions of training and development initiatives, to assist in raising the awareness of New Directions, EASI tool process and the Person-Centred Framework.  Develop a suite of resources to support supervisors and frontline staff (shared learning across services). Lead new projects - opening new day services. Quality Assurance & Service Enhancement: Drive continuous improvement initiatives to enhance the quality, effectiveness, and efficiency of day services. Implement robust systems for monitoring, evaluation, and service review. Plan ensuring SMART goals approach. Develop comprehensive reports for Director of Services, with analysis of relevant data based on Audit findings.  Stakeholder Engagement: Cultivate strong relationships with key stakeholders, including individuals supported, their families, representatives, external agencies, and regulatory bodies. Represent the organisation on external committees and working groups. Resource Management: Ensure the effective allocation and utilisation of resources, including staffing, budgetary allocations, and facilities management. Strive to achieve optimal outcomes within allocated resources.Lead Day Service Referrals Process:Lead the school leaver project yearly - collaboration with HSE DSOO re referrals/ fundingLead the assessment and sampling process for Rehabilitative Training and School Leavers applying for adult day service placementsCollaboration with HSE DSOO re appeals process.Collaboration with the HSE, school leavers and representatives. Lead and manage day services from an operational perspective working with the Director of Services; supporting the strategic development of day services.  Effectively lead, motivate and support day service leads and staff ensuring all new staff are inducted and developed into their role through effective supervision and training.Client Supports:  To ensure that each person is treated with the utmost respect and dignity and that the Service continually strives to ensure a “good life” for each person supported.  To promote a Human Rights Based Approach to working with the people we support. Ensuring that the individual, or their decision support maker, are actively involved in the decision-making process. To be responsible for overseeing that the individuals care & support plans are prepared, implemented and updated in line with New Directions.  Liaise with the multidisciplinary team and other agencies as is relevant to the individual’s care/support needs and constantly review the quality of service delivered to the people we support.Compliance & Regulations:Ensure adherence to all relevant regulatory requirements, including New Directions standards, legislation, and health and safety regulations. Champion a culture of compliance and continuous improvement across day services.Lead Day Service Monitoring preparation in collaboration with SAS Quality and Compliance Manager and Director of Services.Lead the Easi-tool process within allocated timeframe. Lead the Person-Centred Planning framework process within allocated timeframe.Lead the St Aidan's Service's outcomes-focused monitoring/auditing system in line with New Directions.Lead services to ensure compliance within the New Direction standards.Fulfil the role of Safeguarding Designated Officer (DO), ensuring the prompt and effective response to safeguarding concerns. Support the Director of Services to develop and implement Service Plans and Service Level Agreements entered into with the HSE and other relevant agencies; monitors & ensures the delivery of services in line with the quantum of services outlined in the Service Agreements.Staff Management & Development:Lead and inspire a dedicated team of day service managers and staff, providing guidance, support, and professional development opportunities. Foster a culture of accountability, collaboration, and excellence.To be responsible for ensuring that the work carried out by staff meets the requirement of the PCP and is being delivered in a safe and supportive manner considering the will and preference of people we supportTransportation Coordination: Oversee the logistical aspects of transportation services, including route planning, driver management, and coordination of vehicles for appointments and outings. Ensure the safety, efficiency, and accessibility of transportation for individuals. Qualification/Requirements:Hold a Degree in any of the following; Social Care; Applied Social Studies; Applied Social Studies in Social Care; Social Care Practice; Foreign Equivalent (validated by QQI) or Registered Nurse Intellectual Disability (RNID), Registered Nurse Psychiatric (RNP).Must have 3 years management experience in:-~ A social care/disability service.~ Overseeing/implementing New Directions~ Managing multiple locations/services~ Implementing the PCP Framework.~ Must hold a full clean driving licenceRecruitment Process:Selection will involve short-listing of applicants for interviews based on the information provided on the application form/CV.A panel may be formed from this campaign to fill further vacancies.Salary:Clerical Grade 7.St. Aidan's Services is an Equal Opportunities Employer