Senior Credit Control Agent

Who we are:Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 SeriesAs a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard. Why work with us?Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.Benefits:Competitive SalaryDefined Pension ContributionHealthcare AllowanceStaff discountsHybrid work options (role dependant)Health and Wellbeing SupportsLearning and Development OpportunitiesCareer Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business. About the role:Flogas is seeking to recruit a Senior Credit Control Agent to assist within the Energy division which provides Nat Gas and electricity to both a residential and commercial customer base. This is a permanent opportunity and will entail working in a varied role to provide back-up assistance to a busy, dynamic, and growing department. Main areas of responsibilitiesAbility to supervise call listsCash collections on Commercial and Domestic accountsEnsuring the Credit Policy is adhered tooMaking Outbound calls for Credit ControlAchieving Targets & KPI’s for Cash CollectionsSupport the team lead, providing assistance leading the team, offering support and advice as neededReferral of accounts for debt collection & legal actionLiaising with customers and setting up pay-plans for both Domestic & Commercial customersManaging outstanding debtorsCustomer Service queries & query resolutionsResponding to & sending emailsAdditional reporting & AdministrationInvestigate, resolve and, where necessary escalate aged debt issuesAdhoc duties as required Candidate Profile:The ideal candidate will have 2-3 years of experience working in credit control and is now ready to step up to a senior level. This person does not need strong leadership experience, but will suit someone with excellent communication and teamwork skills who can support and build the team. This person will need to have strong IT skills, particularly Excel and will have experience in process improvements. They will be confident in working with customers to achieve positive results.Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.