Security Operations Administrators

MAN Commercial Protection are looking for full time Security Operations Administrators to join our Head Office Team in Solihull. Shift pattern: 4 on 4 off 12 hour day shift.Shift timings will be: 06:30-18:30Payrate: £12.50ph Main Responsibilities:Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient mannerAssisting colleagues across the UK with booking on/off processesReport writing/completing incident formsRostering/ scheduling, regularly communicating with site leaders and making required changes and updatesEnsure any health & safety or HR issues are escalated accordinglyProblem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.Handling a high volume of both inbound and outbound calls from all levels throughout the organisation.Proactively keep up to date on new procedures, systems and information regarding the standard operation protocols of the company.Maintaining and sustaining an updated knowledge of all aspects of the company. The ideal candidate will:Be passionate about delivering excellent customer serviceHave experience of a workforce management systemHave a genuine desire to help push the business forward, looking at ways to continuously improve processesHave excellent communication skillsBe able to work within a team as well as on their own and unsupervisedPossess excellent communication and IT systems skillsCan work under pressure whilst maintaining a positive attitudeHave good time management skillsBe able to work shift patterns and provide flexibility, where required Qualifications and experience:Experience in the security industry would be advantageous but not essentialCall centre / Helpdesk experience advantageousExperience using a time and attendance or workforce management systemKnowledge of MS Office, Excel and Outlook advantage but not essentialExperience of working on the telephones essentialExperience of working with Timegate or similar roster management/time management software is preferred however not essential.SIA DS and CCTV are advantageous but not essential as training can be provided Skills required.A valid SIA SG or DS Licence – (CCTV Licence is advantageous but not essential as training will be provided)Competent computer skills with a good knowledge of computer systems.Excellent communication skillsAbility to create comprehensive incident reportsAbility to work independently and as part of a teamA 5-year checkable work/education history is requiredHappy to help others attitude! Benefits:Full uniform supplied.Access to in-house training CCTV and First Aid Free International Professional Security Association (IPSA) membershipPerks at Work High Street Discount SchemeAccess to 24-hour counselling helpline through IPSAAccess to 24-hour legal helpline through IPSADouble pay on Bank HolidaysFull training providedFree parkingOvertime available on request If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!