Security Officer

Due to continued growth, we are seeking a number of highly experienced Security Officers and Guest Ambassadors to join our team in Edinburgh City CentreA warm welcome from our front-of-house team will determine the first impressions of our visitors whilst providing necessary Security arrangement's..The Guest Ambassador role is to provide the highest level of customer care, while providing a front of house service and maintaining a subtle, yet visible security presence.The Security Officer duties on this site are varied and will include elements of reception duties, access control and signing contractors in and out of the site.These opportunities will operate on a full-time contract,Times of attendance are Week 1, 07:00 - 19:00, Week 2, 07:30 - 19:30 - Monday to FridayKey ResponsibilitiesProvide a professional first impression and deliver beyond client/visitor expectationsBe seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possibleAnticipate and action client requirements in a professional mannerProvide a consistently professional service at all timesIssue visitor passes using the agreed sign in and out policies and proceduresCommunicate where required visitor or client arrivals with a high level of discretionHandle all incoming telephone calls and inquiries in an efficient and sincere manner if and when requiredEnsure all fire exits are kept clear. Health & Safety issues are reportedMaintain a high-security awareness at all timesAt Vigilant, we pride ourselves in offering an exemplary welcome to our visitors whilst keeping them safe and the site secure.Person SpecificationProfessional, highly driven, flexible, enthusiastic, proactive, self–motivated team playerHolds a true passion for high standards of customer service deliveryExcellent interpersonal skills and the ability to interact with people at all levelsImmaculate presentationIntuitive customer-related logicAbility to work independently with confidence, using own initiative as requiredMaintain and practice a high degree of confidentiality at all times.Have an acute sense of security awarenessValid SIA license essential5 years of continuous work employment history without gaps and verifiable work historyFirst Aid training would be an advantageAbout us:Croma Vigilant covers a range of security-related services including manned guarding, mobile patrols, and keyholding.We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.