Scheduling Manager - Full Time Permanent Role

Blanchardstown and Inner City Homecare is a well established not for profit organisation operating in North Dublin (Dublin 1, 7 and 15). We are now seeking to recruit a Scheduling Manager to maximise the capability of this team to continue to grow and develop the business while maintaining our high quality of service delivery.The RoleThis is a management role reporting directly to the operations manager. It requires the flexibility to work at both strategic and operational level to deliver continuously improving home care services in a social enterprise setting. The role requires excellent communications and stakeholder management skills. A key deliverable is to support business growth.Summary of Duties:Management of the scheduling team, across the 15 hour working day, 365 days a year roster, delegating tasks, balancing work evenly, approving leave and organising working from home rota, managing overtime recording and approval, providing training and guidance and/or recommending formal training as required.Building capacity an d optimising resources to build the business whilst maintaining current HCP'S effectively and efficientlyManagement of the scheduling team leave requirements, organising replacement cover for various shifts amongst immediate and wider teams firstly as necessary.Introducing new technology to improve the service user and Home Support Worker experience and support this with appropriate training.Liaison with Area Supervisors to support end - to -end seamless delivery of high quality care.Reviewing Electronic Client Management Systems Innova care and its support App functionality to identify areas of improvement. Linking with our IT partners to initiate and implement changes in a timely and seamless manner.Flexibility to work outside of normal working hours.Liasson with remote members of the scheduling team as appropriate during evenings and weekends as required, organising hand over notes and ensuring their inclusion in briefings.Strategic development and continuous improvement of day - to - day delivery of home care services. This included planning, management, and reporting on contractual and other targets and operational objectives.Ensuring the Health and Safety, QA, HR, IT and Data Protection policies are consistently applied.Management of the performance of the scheduling team to support the delivery of a culture of continuous improvement.Maximise the use of current IT systems to improve the management and delivery of operational activity.Build effective working relationships with direct reports, the company management tea, local HSE managers and others as required.Key ResponsibilitiesPerformance ManagementDevelop clear performance expectations for all functional responsibilities.Align Scheduling team and individual contributions to deliver on objectives.Identify and resolve recurring problems which affect the achievements of objectives.Monitor weekly and monthly scheduling performance to ensure high levels of delivery with a focus on advance planning to ensure organisational resources are optimised throughout the calendar yearResource PlanningEnsure a strong focus on resource planning, so that high levels of the service can be achieved and maintainedEnsure staff skills are aligned with and reflect future business needs.Liase with the HR Officer on direct recruitment needs so that additional business can be taken on.Staff Management and DevelopmentDevelop improvement opportunities for staff and resources flexibility through assignment of projects, staff rotation and skills training.Identify and deal with underperformance so it does not re-occur.Coach and provide feedback to staff so that capability levels are met.QualitySupport the attainment of new quality standardsImplement plans to improve quality complianceIdentify plans to rectify quality failingsClosely monitor the timely completion of required activitiesMonitor complaints, and, where appropriate, identify trends for reviewAddress and deficiencies in document completion and control within scheduling team activityHealth and SafetyPromote adherence to the organisations Health and Safety standardsIdentify areas for Safety, Health and Welfare improvement and implement changesProjectsUndertake projects and act as a project manager for company projects as directedMonitor delivery of projects within the scheduling functionSupport the implementation of new technologiesCommunicationsConsistently communicate the organisations value to the scheduling team membersmaintain good record of critical communications with funders, service users, home care workers/ staff and any other stakeholder/groups.Training ProvisionWork closely with the Operations manager and HR Officer to identify training requirementsDeliver training as requiredReport writingPrepare timely reports for internal use or as requiredTeam MeetingsConduct weekly/monthly meetings with the scheduling teamParticipate in team meetings within the organisationOtherLiaze with other disciplines as required by the operations managerother duties will be assigned as determined by the needs of the organisationThe ideal person will have:A relevant qualification(s) commensurate with the roleSignificant experience of Management/Leadership at a serious levelThe ability to practice safely and effectively, fulfilling professional responsibilities within the organisation including report writing within a healthcare settingA strong commercial focus, and capability to increase the capacity of the business to deliver services within our areas of operationsAn in depth knowledge of home care and scheduling systemsThe ideal person will ne able to demonstrate their experience and skills to be able to manage and diverse and varied range of responsibilities, demands, and management requirements in the role. He/she will have the ambition, drive and energy to build on correct successes and possess exceptional people management skills, with the ability to build successful relationships with the scheduling team, the company management tea, Home Support Workers, and external stakeholders including clients and their representatives, the HSE and other stakeholders.The ideal person will have the experience and skill-set to be capable, trusted, and reliable in the management of all situations at all levels with staff and management, service users and stakeholders. He/she will be able to hold the responsibility and accountability to successfully oversee all areas of scheduling activity and to successfully deal with the breadth and diversity of the areas they will oversee.Salary and BenefitsThe company will offer competitive pay and benefits including monthly salary, access to an employee assistance programme and other benefits commensurate with the role and benchmarked with the market.Contract and HoursThis is a Full - Time Permanent Contract. The role is 8.30am - 16.30pm Monday to Friday however, flexibility will be required to meet the business requirements.Job Types: Full-time, PermanentBenefits:Company eventsEmployee assistance programOn-site parkingSick paySchedule:Monday to FridaySupplemental pay types:Overtime payAbility to commute/relocate:Finglas, Dublin 11, CO. Dublin: reliably commute or plan to relocate before starting work (preferred)Application question(s):Are you available to work in Both Office Based/Hybrid working models?Experience:Management: 2 years (preferred)Language:Fluent English (preferred)Licence/Certification:Full Irish Licence (preferred)Work Location: Hybrid remote/Office Based in Finglas, Dublin 11, CO. DublinClose preview