Sales On-boarding Advisor

PrePayPower is Ireland’s first and largest dedicated supplier of Prepaid Electricity & Domestic Gas. PrePayPower is the market leader for Pay-As-You-Go energy in Ireland. Over 250,000 customers have already switched to PrePayPower; we are the fastest growing prepayment supplier in this area. Our workplace is fast-paced and innovative. As a growing company, we believe in employee progression and recognising hard work. We continuously encourage employees to come up with ideas that improve our customers’ experience with us.The RoleWe are looking for an enthusiastic On-boarding / Sales Support Agent to work within a challenging environment. This role requires driven and energetic people who have experience in admin and dealing with customers via phone / email with excellent attention to detail providing a top rated customer experience. Key Responsibilities·       Managing Post Sales Process for Booking / Rescheduling Meter Installations·       Managing Post Sales Process to ensure all correct marketing messaging has been sent·       Handling customer contacts by phone and email·       Liaising with internal and external stakeholders on a regular basis·       Dealing with a variety of customer queries via inbound and outbound calls·       Updating customer accounts and ensuring all information has been captured accurately·       Compiling daily / monthly reports in Microsoft Excel·       Ensure key performance indicators are met for call quality and complianceEssential Skills & Experience·       Minimum 2 years’ experience working in a fast paced office environment·       Excellent customer service skills·       Organised and able to multitask with great attention to detail·       Experience using Microsoft Excel ·       Experience working in the Utilities sector advantageous·       Excellent numerical skills an advantage·       Experience of working within a target based role advantageous Career Incentive and Benefits·       Competitive salary with an attractive bonus structure·       Career progression opportunities·       Rapidly expanding company with strong market growth·       Easily accessible South Dublin location - close to the Luas, M50 and major Dublin Bus routes·       Great staff social events, Employee Committees and an energetic team environment·       Modern offices with excellent facilities 




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