Sales Administrator Apprenticeship

Do you have passion for Sales Administration? Do you want to gain a Level 3 Business Administrator qualification whilst working in paid employment in an office environment? Do you want to work with a diverse and talented team that is driven by innovation and excellence? If so, you might be the perfect match for the Sales Administrator Apprenticeship at Dewey Waters.Our Apprenticeship Programme is designed to prepare you for a successful career in Dewey Waters. You will have the opportunity to learn from the best and gain hands-on experience in various aspects of our Sales function. The role is based at our site in Weston-super-Mare.You’ll be exposed to a range of different areas of Sales AdministrationOverall management of the Sales email account.Ensure all enquiries are dealt with, in line with the departments service level agreements.Reviewing tender documentations, including technical drawings to extract information required to enable the sales team to provide accurate quotations for projects.Logging customer and projects details onto our bespoke CRM system.Prioritise and distribute enquiries to the sales team.Respond professionally and in line with the departments SLA’ to all customer communications through various channels; phone, email, webchat web form; addressing customer needs directly and/or referring calls to the appropriate manager.Quickly gaining a detailed understanding of the Company services and product offerings will be essential.Assist customers by answering product and service questions, suggesting information about other products and services.Following up with customers on quotations we have provided to establish the status of the project and updating CRM system.Pre-Qualification Questionnaires – Completing inline with the departments service level agreements.Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; working with Quality to select the best solution to solve the problem; expediting correction; following up to ensure resolution.Contribute to individual, team, and department sales objectives.Proactively engaging with customers to identify areas of growth for the business, as well as engaging customers on CSAT.Running sales reports to provide information to the sales manager on a weekly and monthly basis.Accurately maintain and update CRM system as required.Ad hoc Office Administration as required by the business.Support other members of the Sales & Administration Team.Candidate ProfileGCSE or equivalentYou must achieve level 2 English and maths prior to taking the end point assessment.Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsTeam workingWhat do we offer?At Dewey Waters, we care about you and your progression. As well as a competitive salary and benefits package, we offer:Excellent development and growth opportunitiesA supportive and collaborative cultureA fun and dynamic work environmentTeam oriented atmosphereGood work, life balanceEmployee Assistance ProgrammeHealth and Wellbeing initiativesFree onsite parkingFree tea and coffeeCycle to Work SchemeWorking hours: Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4pmAbout Dewey Waters Dewey Waters is a global market leader in the manufacture and installation of large- and small-scale water storage tanks, fire sprinkler tanks and biofilters. With over 60 years’ experience, our manufacturing and distribution abilities allow us to provide our product solutions throughout the United Kingdom and worldwide. Part of the Tricel group who are a global provider of high-performance solutions for the Water, Environmental, Construction and Materials industries. Our company ethos “Generations of Innovation” is built around three interlinking themes; Innovation, Quality and Heritage, which have been developed over the last 60 years. All interested candidates should submit their CV with a covering letter by the 29th of August.Dewey Waters and Tricel Group is an equal opportunities employer.Dewey Waters uses a third party provider called Occupop to store and process candidate data on our behalf.