Reservations Manager

The Diamond Coast is looking for a Reservations Manager to join its Front Office Team.About The Diamond CoastLocated in Enniscrone, The Diamond Coast Hotel commands a prime location overlooking the breathtaking Enniscrone championship golf course, dune lands and stunning five kilometres of golden beaches, perfect for water sports, swimming and long walks. The luxury accommodation at the Diamond Coast Hotel comprises of 99 well appointed, spacious and tastefully decorated guest rooms. Many guest rooms enjoy views over Enniscrone Golf Course and the stunning dunes.The Coral Restaurant at the Diamond Coast Hotel offers a warm welcome, excellent cuisine, great wines, relaxing surroundings and friendly hotel staff to attend to your every need. Additional facilities include a crystal adorned banqueting suite perfect for your wedding day, seating up to 400 guests, meeting rooms and Stir Bistro.Roles & Responsibilities To maximise hotel profitable revenue for bedrooms. To ensure guest satisfaction by managing Room Reservation and Group Reservations, under the direction of the General Manager.Manage and maintain group and transient inventory controlsDevelop, monitor and adjust sales and pricing strategies.Provide critical analysis of strategies, room statistics and demand factorsConduct competitive and demand analysis.Maintain distribution channel data integrity.Manage no-show and cancelled reservations and process charges according to hotel policy.Participate and prepare rolling forecast and annual budget for the property using PMS, and forecasting tools Right RevenueEnsure that all room statistics reports, including voucher and social media, and any other related reports are accurate and consistent.Requirements:Fluent English and excellent communication skillsPrevious experience in same or similar role essentialAttention to detail and organisational skills are a must.Strong time management skills and ability to prioritise work.Strong Microsoft Office skillsKnowledge of Guestline system will be beneficialPerks and Benefits of working at The Diamond CoastVery competitive salaryPRSA pension schemeCareer progression opportunities across the Windward groupEmployee Assistance ProgrammeDigital Wellness ProgrammeComplimentary, high quality meals on duty including breakfast, lunch & dinnerComplimentary barista-style coffeeDiscounted room & dining rates in Windward properties for you as well as friends and familyRefer-a-friend schemeTraining and development opportunities dedicated to your developmentEmployee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat daysCycle-to-work schemeAbout Windward ManagementThe Diamond Coast Hotel is managed by Windward Management.Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,200 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their ownersINDWM