Reservations Agent

Position: Reservations Agent (Part Time, Permanent)Location : PREMIER SUITES PLUS, Leeson Street, Dublin 2Working Hours : 20 hours per week to include weekends until 9pm maximum  PREMIER SUITES PLUS Leeson Street are currently recruiting for a talented Part-time Reservations Agent superstar to join our team. The PropertyPREMIER SUITES Dublin Leeson Street is located in the centre of Georgian Dublin, around the corner from St Stephens Green and a short stroll from Grafton Street. PREMIER SUITES Dublin Leeson Street is a luxury hotel alternative, offering lavish suites or refined penthouse apartments. The property consists of One & Two bedroom Suites, Studio Suites and Penthouse apartment. PREMIER SUITES Leeson Street is ideal for both business travellers and leisure guests who are uncovering the wonder of Dublin.The RoleWe are looking for an experienced, energetic and dynamic candidate for this role. Based in our city centre location in Dublin 2, the candidate will have excellent customer service, be reliable, loyal, organised ,be a good team player and have a natural flair and enthusiasm for dealing with and communicating with people.  Duties will include: Some duties will include;To carry out receptionist duties - Welcoming guests to the property, Providing effective check-in and check-out procedures.To anticipate guest’s needs and ensure that service is provided to the level they require and beyond their expectations.Manage telephone, email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times.·        To ensure that all guests are greeted with a friendly welcome and offered the highest standards of customer guest care and satisfaction throughout their stay.Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue.Produce quotations and written confirmation to all clients.Use of extranet platforms.Prepare relevant departmental reports.To ensure that all aspects of invoicing, security and cash handling are followed at all times in accordance with the Hotel Policy.Maintain a thorough understanding of Premier Suites property facilities and processes.Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate.To deal with any guest complaints, queries and suggestions quickly and efficiently.Use of onsite computer systems including Opera ICloud PMS, Alkimii, Siteminder channel manager, email and Microsoft office packages.·        To undertake Duty Manager “On Call” – to be available to take calls and call out to the property where necessary in the event of emergencies.To maintain effective communications with all other Departments with specific attention to Reservations, Accommodation, Night Audit, Concierge and Accounts.To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc.Be familiar with local tourist attractions, amenities and activities and be able to assist customers with their requirements. Essential Qualifications:Communicate fluently in English (written & oral)Must have previous experience in a customer service environmentEasily adaptable and quick learnerBe courteous, presentable and focused on providing a consistently high standard of serviceMust be able to strive working on their own but also as part of the teamMust possess excellent communication and interpersonal skillsMust have the right to work full time in Ireland DESIRABLE QUALIFICATIONS:Additional languages a plusPrevious experience in a hotel / serviced apartments environmentLiving within commutable distance from the property locationPrevious experience working in a hotel environmentExperience using other Hotel Front Office (PMS) systems an advantageAvailable to work variable shifts ( Mon – Sun )  Just some of the benefits of working with us: Great Place to Work AccreditedAwarded ‘Best Workplace in Ireland 2024’Awarded ‘ Best Workplace for Women in Ireland 2024’Awarded 'Best Workplace for Health & Wellbeing 2024'Awarded ‘Outstanding Employer’ by Failte IrelandCompetitive salary paid fortnightlyPaid holidays plus bank holidaysTea/coffee complimentary for all staffUse of Gym in our sister hotel close byStaff uniformsExtensive in-house training.Fun working environment with team nights out!Hotel Staff Rates - In properties across Ireland, United Kingdom and Belgium.Employee Assistance Programme - Confidential counselling support and referral service for staff.Excellent company with great opportunities for progression in Irish owned company.Career growth opportunities within PREM Group, one of Ireland's largest Hotel management companies. How to Apply Should you be interested in applying for this position, please send your CV through this website. We look forward to hearing from you!