Regional Manager - Centric Health Centric Health, established in 2003, is one of Ireland’s leading providers of integrated primary care services. With over 86 practices nationwide and more than 620,000 patients supported annually, we continue to expand across Europe, including Ireland, the Netherlands, and Germany. Our mission is to provide patient-centred care that is compassionate, of high-quality, accessible, and affordable. At Centric Health, our purpose is to deliver high-quality, accessible primary healthcare services across Ireland. We are seeking an experienced and motivated Regional Manager to provide leadership, oversight, and operational excellence across a network of GP practices. This role presents an excellent opportunity for a commercially astute and people-focused operations leader who is passionate about improving patient services and colleague experience. While prior healthcare experience is advantageous, it is not essential. The successful candidate will be responsible for leading day-to-day operational delivery while driving continuous improvement across clinical and nonclinical services within their region. The Regional Manager will work closely with practice teams, Partners, and Central Shared Services (Finance, HR, IT, Quality & Risk, Clinical and Operations) to ensure consistent standards, strong performance, and a patient-centric culture across all locations. Specific Job Details:Position Title: Regional Manager Contract: Permanent Full-Time Working Hours: 40 hours, Monday – Friday Location: Region - Dublin Key ResponsibilitiesPeople Leadership· Provide visible leadership, coaching, and support to Practice Managers, Partners, and teams, fostering a culture of accountability, collaboration, and continuous improvement.· Support workforce planning by assessing staffing levels, skill mix, and future resourcing needs in line with service demand and growth plans.· Build and maintain strong relationships with key internal and external stakeholders, including clients, suppliers, and regional partners.· Work closely with the Senior Management Team to ensure a coordinated and aligned approach across operational and clinical services.· Regularly report to the Line Manager, providing clear updates on performance, risks, action plans, and progress against agreed KPIs. Commercial & Operational Performance· Support the delivery of agreed financial, operational, and service performance targets across the region.· Partner with Finance to contribute to annual budget planning, forecasting, and financial oversight, supporting both day-to-day operations and transformation initiatives.· Oversee operational initiatives including practice websites, marketing activity, digital and IT improvements, and the rollout of new or enhanced services. Patient Journey & Experience· Champion a patient-first culture, ensuring consistently high standards of care, professionalism, and service delivery.· Identify opportunities to improve efficiency, access, and quality across the patient journey.· Review and analyse patient feedback, using insights to inform service improvements and enhance patient satisfaction. Quality, Risk & Governance· Manage regional complaint and incident processes, ensuring learning outcomes are embedded to strengthen safety and quality culture.· Implement and monitor adherence to Group and local policies, procedures, and best practice guidelines across practices.· Collaborate with Quality Improvement Leads to define, implement, and track operational and quality performance metrics.· Achieve and maintain relevant accreditations, including CHKS and ISO standards.· Oversee the implementation of annual training plans and Health & Safety programmes, in partnership with the Health & Safety Officer. Required Experience & Skills· Minimum 3 years’ management experience in a people leadership role (healthcare, retail, hospitality).· Strong commercial and financial acumen, including experience with budgeting, forecasting, and performance management.· Proven ability to build strong relationships and work in collaboration with others.· Excellent communication and stakeholder management skills, with the confidence and experience to develop, coach, and support others.· Solid understanding of practice operations, performance drivers, and patient service delivery.· Highly organised with the ability to prioritise competing demands and manage multiple projects simultaneously.· Strong problem-solving and decision-making skills, with the ability to perform effectively under pressure.· High level of IT proficiency (Microsoft Word, Excel, PowerPoint, Outlook) and the ability to learn new systems quickly.· Customer and patient-focused mindset, with high standards of integrity, confidentiality, and professionalism.· Full clean driving licence and access to own transport (essential). Benefits of Working with Centric Health· Pension: Company match of 5% employee contribution (monthly).· Bonus: 10%· EAP: Employee Assistance Programme - Access to confidential support for personal or work‑related matters.· Sick Pay: Up to 10 days paid sick leave per annum upon completion of probation.· Discounted GP Visits: For employees and their immediate family across Centric Health practices.· Indemnity: Covered under the company policy.· Additional Leave: Birthday Day Off· Flexible Working Options, where operationally possible.· Professional development support including training and upskilling opportunities. Equal Opportunities StatementCentric Health is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds.Centric Health is an equal opportunity employer committed to a diverse and inclusive workforce
If you are seeing this message it may be an redirection error,
please contact our support with this code:
Q0NCb3QvMi4wIChodHRwczovL2NvbW1vbmNyYXdsLm9yZy9mYXEvKQ==