Referrals Administrator

Are you an efficient and effective administrator with a customer focused approach? In this new role based at our head office in Lymm, .you will be responsible for managing and coordinating incoming referrals.  You will serve as a key point of contact for our customers and operational teams, so will have strong communication skills and an ability to multitask. Key Responsibilities Process incoming referrals in a timely and accurate manner Maintain up-to-date records and databases for all referrals Communicate with relevant internal teams to ensure referral requirements are met Monitor referral workflows and follow up where required. Ensure compliance with data protection and confidentiality guidelines Identify any issues or delays in the referral process and escalate when necessary Prepare reports and summaries related to referral volumes and performance Support continuous improvement of referral procedures and systems Person Specification  Business Knowledge, Skills and Experience Proven experience in an administrative or coordinator role, ideally involving referrals or case managementExcellent attention to detail and organisational skillsStrong written and verbal communication skillsProficient in Microsoft Office (Word, Excel, Outlook) and comfortable with data entry systemsFamiliarity with confidentiality and data protection protocols (e.g., GDPR)Desirable:Experience in [healthcare/recruitment/social services] or a similar sectorKnowledge of referral management systems or software  About Bright FuturesBright Futures is a leading provider of great quality community-based residential care and education across the North West. A specialist organisation supporting young people and adults with Autism and Learning Disabilities, inclusive of complex communication, sensory and behavioural needs to access meaningful education and community living experiences.#INDNONCARE