Receptionist - The Gleneagle Hotel

The 4* Gleneagle Hotel & Gleneagle INEC Arena certified as a Great Place to Work, is recruiting for a Receptionist. The Gleneagle Hotel has fantastic selection of 279 bedrooms, self-catering apartments, plenty activities to choose from at the hotel – live entertainment nightly, extensive leisure centre facilities, a great choice of bars and restaurants options and several banqueting, conference & entertainment spaces. This role is really important for our guests first impression and welcome to the hotel. If you work well as part of a team, really enjoy guest interactions and take pride in your work and in attention to detail this role is for you. It will suit you if you already have experience in Reception in a smaller property and are looking to develop in your career, or if you have worked in a guest facing role in a large hotel and are looking to gain further experience. Our offer to you:·        Year-round employment·        Paid online training prior to starting·        HR support throughout onboarding process·        Employee referral bonus ·        Complimentary bus to and from town centre·        Free onsite car parking·        Free meals, tea & coffee on duty·        Uniform provided·        Discounted freshly ground coffees, cappuccinos, lattes in our hotel shop·        Equal opportunity for training and career development with the Gleneagle Group·        Paid internal and external training days·        Free use of gym, 25m swimming pool, jacuzzi, steam room, sauna, squash courts, tennis courts, pitch & putt ·        Discounted leisure club membership for family members·        Special rates for family and friends in our hotels and self-catering properties·        Discounted dining rates for family for special occasions ·        Employee of the Month·        Annual Employee Gala Awards Event·        Annual staff party and children’s party·        Staff discount on gifts in our hotel shop·        2-night stay for two people in a hotel of your choice after 12 months service·        Discounted tickets for specific Gleneagle INEC or hotel entertainment events ·        Access to trained mental health first aiders·        Access to the Quiet Room·   Employee wellbeing events The Role:Manage guest check in and check out and all guest queries in a warm, authentic, friendly knowledgeable mannerEnsuring all guest billing, accounts are accurate and presented to the guest for payment as part of their departureWork as part of the overall hotel team providing information to other departmentsComply with departments operational procedures The Ideal Candidate:Previous experience in Reception role in 4* hotelWarm, positive personality with genuine interest in guest careTeam player and also willing to use own initiative when needed Focus on attention to detail