Program Manager - Enhanced Family Care Program

COMMUNITY BRIDGES IS GROWING AND WE WANT YOU TO JOIN OUR TEAM!***$1,000 Sign-On Bonus*** Community Bridges is looking for a full-time Program Manager for our Enhanced Family Care Program in Concord, NH! We are a non-profit agency founded in 1982 with a mission to advance the integration, growth, and interdependence of people with developmental disabilities within their own communities. Building on the strengths of over 1,100 individuals in the greater Capital Area and their families, we work to identify barriers of access to find creative solutions to develop meaningful community engagement. The Enhanced Family Care Program Manager responsible for supporting individuals who live in a community based setting who experience a disability. The program manager directly oversees several home care providers who live with the individuals we support. The program manager will oversee the certification process and assure programs are meeting the regulation standards. The program manager will ensure that team adheres to agency policies and procedures and provide guidance on policy and procedures. Responsible to uphold the delivery of quality services.  Qualifications:Education: Bachelor’s Degree preferred or Associates Degree plus 2-3 additional years of experienceExperience: 1-2 years of experience working with people who have a disability, preferred with a minimum of one year of supervisory and training experience. Reliable transportation, a valid driver's license, and proof of automobile insurance. Compensation and BenefitsThere is a $1000 sign-on bonus for this position - $500 will be paid at the time of hire and $500 will be paid after 6 months in the role. *Please note, sign-on bonuses are for new hires only. Re-hires and transfers are not eligible at this time.Paid Time Off: For a full-time employee working 40 hours a week, 264.16 hours of Paid Time Off is received per year! PTO days will increase over the years based on longevity and there is no waiting period to start using your PTO!Insurance: Medical, Dental, Vision, 403b with 1% company match, Excellent Paid Time Off, Life Insurance, Employer-paid Short Term Disability, and Employer paid Life Insurance.Mileage Reimbursement: Employees are reimbursed for approved mileage driven on the clock.Paid Training: As an employee, you are paid your usual rate of pay while attending training.Specific Duties and Responsibilities:Support individuals to achieve their dreams and goals within a community based setting, usually living with home care providers or family members. Oversee individual’s home care provider(s) to ensure they are working as part of the service team to support the individual with their ISA and any additional safety or support plans in place.Provide support to home providers to help understand individual’s ISA and develop strategies within the home to support individuals with their on-going needs Support home providers to work collaboratively with all team members for person centered approach to plans and needs of individual. Responsible for communicating with individual’s service team collaboratively Review and/or complete monthly progress notes, behavioral tracking tools as needed, daily notes, medical documentation and follow up etc.Contribute to ISA and any additional safety or support plans based on knowledge of individual’s program and evolving support needs. Responsible for maintaining and updating medical, day program and certification books at all times in compliance with all state and company regulations.Review and interview all potential home providers to assess their goodness of fit for our programs and individuals. Attend provided and external trainings to maintain knowledge of best practices in working with individuals who experience a disability.Encourage and assist individuals in accessing and fostering community supports and resources such as social/cultural groups, stores, restaurants, employment opportunities etc.Perform all duties in a manner that demonstrates an awareness of and respect for each person’s legal, civil, and human rights—including maintaining confidentiality of information regarding the individual –and that ensures the respect and dignity of all persons who receive supportive services.Provide all supports in a manner that takes into consideration the preferences of individuals and which actively encourages choice making by the individual.Act as a positive role model as a means to educate the community and to eliminate preconceived notions and stereotypes about persons with disabilities.Supervise and monitor all support situations as assigned, such support to include regular monthly home visits. Ensure documentation quality and compliance and follow up accordingly.Provide routine and regular supervision of employees and contracted providers, in accordance with agency policy/standard.Present the agency in a professional manner at all times, including adherence to agency policies and procedures.Attend the service plan meeting, team meetings, agency and staff meetings and other meeting and/or conferences as requested by supervisor.Ensure compliance with applicable state regulations and agency policies and procedures including: state certification of homes, life safety inspections, employee time sheets, behavioral plan data and reports, medication logs, attendance sheets, fire drills, and other pertinent documentation as requested.Provide responsive and clinically/medically sound services and supports in accordance with individual needs, desires and dreams. Such supports will promote the dignity, respect of all individuals.Work cooperatively with team members, families and guardians, and external entities.Promote and maintain satisfactory public relations between the agency and the community.On call responsibilities in response to department needs on a rotating basis.Perform additional duties and responsibilities as assigned.Distribute medication in accordance with He-M 1201 as applicable.  Required Skills:Able to communicate thoughts and ideas well in both verbal and written formats in either group or one to one settingsAbility to access community resources, activities and social gatherings.Advocate, provide support to, and assist individuals to advocate for their rights.Must be able to represent Community Choices services to the public and maintain a positive image to the community at large.Skilled at working as a member of a team and be able to carry out team decisions.Ability to collaborate with individual families, team members and community citizens on behalf of each individual.Ability to successfully complete and maintain Medication Administration training.Ability to successfully complete and maintain MOAB mandatory training and certification.Ability to assist individuals with bathroom needs and attend to personal hygiene needs as neededAbility to successfully complete and maintain First Aid and CPR training.Ability to frequently travel (access to personal vehicle during all scheduled work hours) with any individual supported utilizing personal vehicle as well as Community Choices vehicles. Must possess and maintain a valid NH license and safe driver’s record in accordance with Community Choices standards with adequate liability insurance.Ability to acquire knowledge of Community Choices mission, values, policy and procedures.Ability to acquire computer competencies.Ability to work a flexible work schedule as needed Work Environment and Physical Demands: Work environment- occasionally hectic with occasional periods of high stress. Occasional to moderate short deadlines and coverage require flexibility in schedule.Physical demands— must be physically able to lift individuals at a minimum of 50 lbs and to provide transfers as necessary. Walking and standing are required frequently with occasional stair climbing.  Must be able to push wheelchairs and operate wheelchair lifts/Hoyer and barrier free lifts.  Emergency behavioral intervention in accordance with MOAB techniques and individual behavioral plans may be required. Driving a passenger van and vehicle required frequently.Travel: Will regularly travel with any supported individual utilizing personal vehicle as well Community Choices vehicles. Must have access to personal vehicle during all scheduled work hours. Must possess and maintain a valid NH license and safe driver’s record in accordance with Community Choices standards with adequate liability insurance. Locations Community Bridges Supports:Main Headquarters Location: Concord, NHAllenstown, Andover, Boscawen, Bow, Bradford, Canterbury, Chichester, Concord, Danbury, Deering, Dunbarton, Epsom, Franklin, Henniker, Hill, Hillsborough, Hopkinton, Loudon, Newbury, New London, Northfield, Pembroke, Pittsfield, Salisbury, Sutton, Warner, Weare, Webster, Wilmot, Windsor.