GP Practice Manager - Wherlands Lane Medical

GP Practice Manager - Wherlands Lane Medical The role of Practice Manager involves the smooth and efficient running of a busy GP Practice, overseeing the day-to-day running of the business, with responsibility for effectiveness in the areas of people management, patient experience, financial performance, and operational efficiencies. Contract: Permanent, Part-TimeHours: 24 Hours per weekWorking Pattern: 4 hrs every morning and one full day, preferably MondayLocation: Blackpool, Cork City, T23 APR3Start Date: As soon as possibleBenefits of working with Centric Health:Pension: The company will match a 5% employee contribution on a monthly basis.Access to our Employee Assistance Programme to speak to an independent trusted advisor regarding any personal issues or challenges.Sick Leave: Upon completion of your probation, the Company will pay a basic salary totalling a maximum of 2 weeks of your contracted hours.GP Visits: All Centric employees plus immediate family are eligible for discounted GP visits, in our Centric Health Practices.Indemnity: Indemnity is covered under the Company’s policy.Birthday Day OffMaternity LeavePaternity LeaveFlexible Working The successful candidates will be responsible for, but not limited to the following: Patient Journey & ExperienceMaintain a culture of patient and customer care and ensure an ongoing focus on improving the quality of the patient experience.Oversee the bookings process and ensure the highest level of communication and professionalismWorking alongside the Regional Manager to develop and improve the patient journeyDeal with patient complaints and feedback and escalate where necessary. Our People - Leadership and Development of the TeamDirectly manage, develop, and motivate staff, with the aim of building an effective and engaged teamProvide leadership to the team, through regular meetings, objective setting, and effective communicationIdentify and appointment of new staff as required in line with policy.Induct new staff, clinicians, and locums into practice processesManage admin roster, doctor, and nurse sessions to ensure adequate cover and monitor / adjust in line with seasonal requirementsEnsure compliance to proper conditions of employment, to include current employment legislation and recognised good practice. Business & Operational FunctionsResponsible for general office management and provide reception cover if necessary.Responsible for supplies, both medical and administrative.Ensure compliance with all statutory and legal regulations. Maximize the use of IT systems (and develop procedures to ensure the effective running of the practice information systems).Implement company policies and procedures and introduce systems and workflows where relevant to support such policies FinancialManage the day-to-day financial function of the practice, ensuring that daily sales and takings are reconciled, carry out bank lodgements in line with policy, manage petty cash, and approve all suppliers.In conjunction with finance and the operations team, participate in discussions regarding bank reconciliation, cash flow forecasts, income (fees and allowances and maximize private income), and expenditure plans.Manage GMS patients, new, transfer, and nursing homes to ensure all GMS payments are paid.Providing ad hoc reports or practice information to the finance team or regional manager when required Position Requirements:Previous management experience in a medical or dental practice or other relevant management experience is desirableSenior administrator experienceHave strong people management skills, and have led and managed a team.Have strong business development acumen and have worked in commercial roles managing people and budgetsFlexible attitude to changing work practices Key Skills: Patient FocusThe ability to remain calm, professional, and polite in dealing with our patients and colleagues Personal IntegrityBe professional in your approach to your workBe honest and reliableBe trustworthy and respectful TeamworkBuild and maintain good relationships with all colleaguesBe willing to take on jobs to balance the team workloadAim to communicate well with people at all levels Managing ChangeWelcome and embrace change, with a positive attitude Develop yourself and othersBe motivated to learn and developSupport, encourage, and motivate othersCoach, guide, and give constructive feedback to others Key Experience:Excellent written and spoken English is a requirement for this role Centric Health is an equal opportunity employer committed to a diverse and inclusive workforce.




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