Practice Development Lead

About Medinet Group: Medinet Group is a dynamic healthcare organisation dedicated to delivering high-quality clinical services across the UK. Our integrated businesses – Medinet (insourcing), HealthHarmonie (community specialist services), and HealthHarmonie Minds (mental health and wellbeing services) – work collaboratively with NHS and healthcare partners to enhance patient care, reduce waiting times, and drive innovation in healthcare delivery.Through this integrated model, we’re expanding into new clinical specialties and international markets, creating significant opportunities for growth and development while ensuring that patients across physical and mental health pathways receive safe, efficient, and compassionate care.Role Overview: The Practice Development Lead (PDL) is responsible for enhancing quality management within the mental health service, playing a pivotal role in upholding service standards. This position will focus on providing direct support for clinical and organisational staff while serving as a key liaison between service users and the organisation when concerns arise. The PDL will contribute to a culture of accountability, continuous improvement, and patient-centred care.  Key Responsibilities:Service User Liaison and SupportAct as the primary point of contact for service users raising informal or formal concerns about mental health service delivery, ensuring their perspectives are integrated into the quality management process.Respond to service user concerns with professionalism, empathy, and a focus on resolution, thoroughly documenting interactions.Facilitate formal escalation of issues to clinical governance when necessary, following established protocols and policies.Provide timely updates to service users throughout the resolution process, reinforcing the commitment to person-centred care.Identify and analyse recurring themes in service user feedback, presenting insights to the clinical governance team to inform service improvement initiatives and uphold quality standards.Accountabilities – Audit, Quality Improvement & GovernanceWork with the Medical and Operations Directors to plan and deliver regular quality audits, assessing compliance with clinical governance and mental health service standards.Analyse audit data to identify trends, provide constructive feedback, and drive evidence-based improvements in practice and process.Support teams in implementing and sustaining quality improvement actions aligned with organisational objectives.Contribute to the development and review of quality frameworks, governance policies, and compliance processes.Ensure adherence to all relevant legislation, safeguarding, and data protection standards.Actively participate in governance reporting and continuous improvement initiatives.Promote a culture of learning, reflection, and accountability across the service, championing equality, diversity, and inclusion in all quality-related activities.Essential Person Specification:Proven experience in quality management, clinical governance, or service improvement within a mental health or healthcare setting.Strong skills in mentoring and supporting staff in quality practices and compliance with clinical governance.Excellent communication and interpersonal skills for providing supportive, constructive feedback.Demonstrated experience in liaising with service users and addressing concerns in a sensitive and professional manner.Strong organisational skills in maintaining accurate records, preparing reports, and tracking quality improvement initiatives.Desirable Person Specification:Familiarity with mental health or neurodevelopmental services and relevant quality standards.Knowledge of quality management frameworks and clinical governance policies governing service delivery.Experience in supporting staff through digital or remote service delivery contexts with a focus on quality compliance.