Patient Services Executive - Breast Centre

Job Description  Job Title: Patient Services ExecutiveDepartment: Breast CentreReports to: Patient Services Team LeadDate: 2024Overall Purpose of Job Our mission is to provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do.  The overall purpose of this role is to ensure a seamless experience for the patients attending the centre. It is essential that the person maintains a professional and friendly demeanour at all times in this fast-paced and dynamic environment. This role requires the employee to be confident dealing with patients both front facing when running clinics and also handling calls through our telephony system.Key Responsibilities and Deliverables Registration of patients and management of clinic flow.Scheduling of patient appointments.Call Queue Handling.Provision of administrative support to the clinical team.Essential Duties include Patient interfacing - registration, accounts management, insurance validation and management of schedule.Receives visitors, answers general questions and directs individual to the appropriate person. May perform miscellaneous duties.Call Handling, which involves handling patient queries in an empathetic and timely manner.Chart tracking and chart assembly.Clinic Management.Insurance validation. Stakeholder engagement with a multi discipline team across the hospital.Proficient with computer systems and Microsoft packages to support a digital environment. Must be able to work under pressure and as part of a busy team.Be flexible, reliable, detail orientated. Team Player who is willing to assist co-workers.Have excellent verbal communication skills.  Confidentiality You will be aware of the confidential nature of Hospital work and in particular, the right of patients to confidentiality. To this end you will not discuss workings of the Hospital or its patients with people outside the Hospital, save as required to do so in the course of your work.  The extent and speed of change in the delivery of health care is such that adaptability is essential in this position. The incumbent will be required to maintain and enhance their professional knowledge, skills and aptitudes necessary to respond to a changing situation.   Person Specification Qualifications Leaving Certificate or equivalent.Computer literate.Experience using IT systems, including MS Excel & Word.Experience At least 2 years of administrative experience.Previous experience in a customer service role.Hospital experience desirable, but not essential.Job Specific Competencies and Knowledge Ability to follow processes and procedures.Highly diligent and attention to detail.Exhibits high level of patient relation skills.Exhibits ability to work as member of team in daily performance of duties.Exhibits high capacity for responsibility and individual initiative.Ability to prioritise workload as needed.Exhibits excellent time management and organisational skills.Ability to write in clear and concise English.Personal Competencies All posts in Beacon Hospital require a high level of flexibility to ensure the delivery of an effective and efficient service. Therefore, the post holder will be required to demonstrate flexibility as and when required by their manager or hospital management. This job description is intended to be an outline of the areas of responsibility and deliverables at the time of its writing. As the Hospital and the post holder develop, this job description may be subject to review in light of the changing needs of the Hospital.