Patient Services Executive - Beacon Limerick (Fixed Term Contract)

Job Title: Patient Services ExecutiveDepartment: Patient Services / Beacon LimerickReports to: Operations Manager Beacon LimerickDate: 2026Overall Purpose of JobOur mission is to provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do. The purpose of this role is to provide administrative support in relation to the running of the practice to include dealing with telephone enquiries, booking appointments, tests and procedures, getting charts ready for clinics, collecting monies, dictation and any other administrative duties.Key Responsibilities and DeliverablesAnswer incoming telephone callsBook appointmentsLiaise with Beacon Limerick/Hospital with regard to booking tests and proceduresPreparing charts for clinics and running clinics for consultantsCollect moniesComplete typing and follow up for all patient related correspondence as necessaryEnsure that patient signature, processing bill, issuing receipts are carried out according as per policy and procedure.Understand the Insurance claim methods and types of cover relevant for procedures in Beacon Limerick/Hospital.Receive visitors, answer general questions and direct individual to the appropriate person. May perform miscellaneous duties.Liaise with referring physician, staff and patients.Have good knowledge of Microsoft Office and ECDL. Have basic knowledge of computers and Microsoft Windows software. Work well with others. ConfidentialityYou will be aware of the confidential nature of Hospital work and in particular, the right of patients to confidentiality. To this end you will not discuss workings of the Beacon Limerick/Hospital or its patients with people outside the Beacon Limerick/Hospital, save as required to do so in the course of your work. The incumbent will be required to maintain and enhance their professional knowledge, skills and aptitudes necessary to respond to a changing situation.  Person SpecificationQualificationsLeaving Certificate or equivalentFETAC Level 5 Course in Medical Administration is desirableComputer literateExperience using IT systems, including MS Excel & Word.ExperienceAt least 2 years of medical administration or secretarial experience preferably in a front-line role in a pressurised environmentHospital experience desirableJob Specific Competencies and KnowledgeUnderstand how a medical practice is organisedPersonal CompetenciesCustomer ServiceExhibits high level of patient relation skills especially when dealing with elderly patientsDeals effectively with patients who are anxious or nervousPuts the patient at the centre of their workCommunicates effectively both verbally and in writingPersonal EffectivenessHave a positive and pleasant dispositionComplies with policies and procedures with keen attention to detailAssume responsibility for one’s workWork well under pressureMotivated to care about patientsTeam Working skillsExhibits ability to work as member of team in daily performance of duties by helping others, communicating and handing over effectively and so forthSees the impact of one’s actions on the wider teamProblem Solving and Continuous ImprovementCan think on their feet when faced with patient queriesIs always looking for ways to improve the patient experienceIs always looking for new ways of working and optimising processesQuality and Patient SafetyComplies with all patient safety requirements to include patient identification, data protection, accurate recording of information and maintaining a safe and healthy work environmentFlexibility and adaptabilityAll posts in Beacon Limerick/Beacon Hospital require a high level of flexibility to ensure the delivery of an effective and efficient service. Therefore, the post holder will be required to demonstrate flexibility as and when required.This job description is intended to be an outline of the areas of responsibility and deliverables at the time of its writing. As Beacon Limerick/Hospital and the post holder develop, this job description may be subject to review in light of the changing needs of Beacon Limerick/Hospital.