Patient Scheduling Coordinator - Hybrid Working

**Hybrid working arrangements, up to 3 days working from home**TCP Homecare is a healthcare service provider, specialising in ‘direct to patient services’ which include the dispensing and distribution of pharmaceutical products, homecare nursing services and sharps waste management, facilitating a unique turnkey solution for the delivery of hospital care in the patient’s home.Role:The company is currently seeking to employ a Patient Scheduler on a full time basis. This is a permanent role. The Patient Scheduler is responsible for daily logistical planning, scheduling and co-ordination of patient visits in accordance with service requirements. Key Responsibilities:Daily logistical planning, scheduling and co-ordination of patient visits.Management of the daily schedule and onward sharing of schedule to all recipientsAccept and process patient referrals maintaining confidentiality and professionalism at all times.Dealing with customers, clients, healthcare professionals and colleagues in a courteous, polite and respectful manner, ensuring that the highest quality of service is delivered at all times.Assist in rescheduling emergency or urgent work requests if and as necessary, helping to provide solutions to problemsRepresent self in a professional and ethical manner at all times, complying with all applicable company policy and proceduresCompleting all administration functions as required E.g. maintaining records, databases, correspondence, scanning and filing. Communicating with other departments to accomplish goals,Applying knowledge of customer service principles and practices.In addition, we are looking for an individual that has:The ability to work in a fast-paced environmentThe ability to prioritise workload and have excellent attention to detail with a positive, flexible work attitude. Strong, demonstrable numerical and excel skills essentialGreat attention to detailThe ability to multitask on various platforms and projects.The ability to communicate effectively with internal and external customers. Excellent organisational skillsA team player is essential Some weekend and evening shifts will be required.What We Offer in Return:• Competitive annual salary• 24 days of annual leave, rising with service• Pension Scheme• Life Assurance• Health Insurance• Income Protection• Education Assistance funding with paid exam and study LeaveYou Can Also Expect:• A supportive and friendly working environment• Hybrid working, with up to 3 days working from home per week• Regular training courses and opportunities to upskill• Refer a Friend scheme• Social events• Employee discount card• Cycle to work scheme