Patient Safety Quality and Innovation Coordinator

Job Description Job Title ; PSQI CoordinatorDepartment ; PSQIReports to ; PSQI ManagerDate ; 2024  Overall objective of the positionOur mission is to provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do.The overall purpose of the role is to support the overall coordination of the PSQI program including·        to streamline existing processes·        support medico legal, risk management, quality improvement and accreditation functions within the PSQI and wider hospital teams.·        Collaborate with hospital stakeholders to promote PSQI functions across the organisation. The PSQI Coordinator works within the PSQI team to support the delivery of quality and patient safety within Beacon Hospital. This includes but is not limited to coordination of data reporting including Key Performance Indicators, quality compliance data, supporting governance activities including meeting organisation, risk management including documentation management as well as accreditation activities. Key Roles and Deliverables: ·        Data reporting The postholder will be responsible for coordination of reporting and publishing of KPI data to hospital and board governance committees. This includes but not limited to coordination of publication of data from Power BI to board presentation (mortality data, complaints, patient experience, readmissions, falls rate) ·        Governance / Meeting organisationGovernance of key PSQI meetings is a critical function within the team. Organisation including meeting invite, agenda coordination and minute taking for meetings including Quality Improvement Committee (monthly), Patient Safety, Quality and Innovation (weekly) will be a key function of this role. ·        Risk management Support risk management process including provision of education to team members of risk assessment. Supporting communication with stakeholders including insurers and medico legal partners in document preparation and transfer. ·        AccreditationCoordinate accreditation activities including Chapter leaders meetings (agenda, minutes and action points).Support documentation preparation including supporting education on QPulse document repository system Departmental, Interdepartmental and Hospital wide Role and ResponsibilitiesCollaborationWork successfully with multidisciplinary project teams. This involves interacting with many different levels of staff, alliance partners and affiliated organizations and working with resource managers to obtain resource assignments.Work with team members to obtain quality project deliverablesExhibit objectivity and openness to others' views; give and welcome feedbackCommunicationEffectively use written and oral communication skills. This includes meeting facilitation; the efficient use of e-mail; creation of clear, concise project documents and presentationsManage requests for changes to scope, schedule, and workflow according to defined project change control procedures Time ManagementWork with PSQI team to assess and prioritize workload based on organizational and departmental goalsPrioritise work assignments appropriatelySet expectations and monitor delegated activitiesFlexibilitySuccessfully manage multiple projects in varied environments and adapt to different project needs, constraints, and barriersPerform other/additional duties in support of the PSQI team as neededTechnology and Methodology SkillsStrives to continuously build knowledge and skills in Quality and Process Improvement MethodologiesStays knowledgeable in applicable areas of expertise i.e., Information Technology, Business Process Improvement Methodologies, Clinical Applications, etc.LeadershipEffectively influence actions and opinions of othersWork as a partner with the organization's leadership in achieving solutionsPersonal and Professional Responsibilities.The post holder is expected to: ·        Adhere to the Hospital’s mission and Vision·        Maintain patient confidentiality including authorisation of the release of medical information·        Abide by Hospital policies and all regulatory requirements including mandatory training·        Have excellent customer care and communication skills, both written and verbal·        Have excellent knowledge of computers and Microsoft Windows software and keyboard skills·        Have excellent time management skills and ability to multi-task and prioritize work·        Have excellent personal presentation and interpersonal skills·        Build collaborative relationships through strong teamwork across the organization      Person Specification Qualifications·        Leaving Certificate or equivalent.·        3rd level Qualification·        Completed “White Belt” training - Introduction to Process Improvement in Health Systems .·        Desirable: Green Belt training – Professional Certificate Process Improvement in Health Systems.Experience ·        Minimum 3 years of experience in a similar role·        Computer literacy, including experience using MS Excel & Word·        Proficient in using office software and tools, including Excel, Word, PowerPoint, Outlook and the Hospital's systems.·        Proven experience of working in an administrative capacity at a senior level in a large organisation.·        Previous experience in Medico legal documentation management desirableJob Specific Competencies and Knowledge·        Ability to communicate effectively and courteously with a wide range of individuals including: patients; referrers; Consultants; clinical & non-clinical hospital staff; health insurance staff.·        Excellent written skills so can draft correspondence, policies and procedures.·        Ability to work consistently and accurately with processes and procedures.·        Exhibits ability to work as member of a team in daily performance of duties.·        High level of organisation and efficiency.·        Highly developed confidentiality and discretion.·        Professional demeanour and strong interpersonal skills.·        Strong team work and excellent communication skills·        Have a high capacity for responsibility and individual initiative·        Have strong organisational and decision-making skills·        Ability to assume responsibility and manage own workload·        Demonstrate ability to write clear and concise English.Personal Competencies  ·        All posts in Beacon Hospital require a high level of flexibility to ensure the delivery of an effective and efficient service. Therefore, the post holder will be required to demonstrate flexibility as and when required by their manager of hospital management.·        Flexible and adaptable with a “can-do” attitude.·        Self-starter - self-motivated.·        Sees opportunities not barriers.·        Attention to detail and follow through on tasks are essential.·        Strong team player who roles the sleeves up and get the job done.·        Good task manager; organised and able to handle a pressurised workload.·        Good process skills and knowledge of hospital operations.·        Capable of taking responsibility for own workload.    This job description is intended to be an outline of the areas of responsibility and deliverables at the time of its writing. As the Hospital and the post holder develop, this job description may be subject to review in light of the changing needs of the Hospital.  Job Description received by employee:                                                    Signature:                                         _______________________________ Name (Block Capitals):                _______________________________ Date:                                                 _______________________________