Patient Safety and Quality Administrator

Patient Safety and Quality Administrator                                                              37 hours per week - Maternity Cover Blackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical procedures, medical treatments, and ground-breaking diagnostics.  Blackrock Clinic is now part of Blackrock Health private hospital group along with the Hermitage Clinic, Galway Clinic, and Limerick Clinic, some of the most advanced hospitals in Irish private healthcare. Blackrock Clinic has been recognised for over ten years by the Joint Commission International (JCI) which accredits only hospitals that raise safety and quality of care standards to the highest levels. We were one of the first hospitals in Ireland to attain this international recognition. Blackrock Clinic is a progressive and pioneering hospital in which care for the patient is central to everything we do. The role of Patient Safety and Quality Administrator provides administrative and secretarial support to the Patient Safety and Quality Department. This position is crucial to our work in our ongoing JCI accreditation.As a key member of the Quality and Patient Safety Department team, the role provides a high standard of administrative support across all Quality Department functions including, but not limited to:Scheduling and arranging meetings and supporting Quality Team’s diary management Preparation and distribution of meeting agendas, minutes and supporting materials for Quality Department and associated committees and groupsInputting, correlating and preparing reports on the hospital’s quality and safety data Support with the Safety Reporting Systems – Q-pulse / MEGAssist with system and programme designing supporting the hospital’s quality programmeManaging telephone communication for the Quality Department including making and receiving phone calls, internally and externallyAssisting in the resolution of complaints and patient feedback including online patient satisfaction survey and maintaining accurate complaints management databaseMaintaining of action logs and progress reports The role requires strong administrative skills and experience. If this includes quality/healthcare and a Diploma in Quality Management/Data Analysis it would be very beneficial. Initiative, self discipline and attention to detail are key skills within this role. Working at Blackrock Clinic we offer many benefits, including:-    Accommodation Assistance – we offer accommodation support for new starters-    Pension – Defined Contribution pension scheme-    Car Parking – on site available to all staff at very reasonable rates-    Educational assistance - supporting employees in development-    Flexibility – we are flexible and like to promote a good work life balance-    Uniforms – provision of uniforms to all staff-    A discounted pharmacy, medical tests, travel tickets and restaurant-    Bike to work scheme – we participate in the Bike to Work scheme and more