Patient Booking Administrator

About The Medinet Group:The Medinet Group is a leading independent healthcare provider delivering high‑quality clinical services across the UK and Ireland. Our integrated divisions — Acute Services (Medinet), Outpatient Specialist Services (HealthHarmonie), and Mental Health & Wellbeing Services (HH Minds) — work in partnership with NHS organisations to improve patient access, reduce waiting times, and support sustainable healthcare delivery.With more than 20 years’ experience, partnerships with over 100 NHS Trusts, and more than 2 million patients treated, we have built a strong reputation for clinical excellence, service innovation, and operational reliability.As we continue to grow and expand our services, we remain committed to strengthening our workforce and operational capabilities to ensure safe, efficient, and scalable healthcare delivery.The Role:We are seeking a motivated and detail‑driven Patient Booking Administrator to support us in Wolverhampton via NHS Trust Wolverhampton.This is a highly impactful, non‑clinical role focused on delivering timely, well‑coordinated patient appointments and ensuring clinicians have accurate, complete information to provide safe and effective care. You will act as a key administrative link between patients, consultants, and clinical teams, supporting essential operational processes that help increase NHS capacity and improve patient experience.If you are organised, patient‑focused, and thrive in a fast‑paced healthcare environment, this role offers the chance to contribute meaningfully to frontline service delivery and operational excellence.What You’ll Be Doing:Patient Booking & CommunicationActing as the first point of contact for patients regarding endoscopy appointment schedulingContacting eligible patients in line with Trust/Health Board policiesRecording all appointment outcomes accurately on Remedy and client systemsEnsuring patients understand procedure information, preparation steps, and medication requirementsEscalating any clinical queries or concerns to the nursing teamMaintaining accurate logs of incoming and outgoing patient communicationsClinical Preparation & Results ManagementReviewing patient results and flagging issues to consultants where appropriatePreparing patient notes, historic medical information, and endoscopy clinic listsEnsuring documentation is complete, accurate, and readily available — including for short‑notice clinicsOutcome Reporting & AuditAccurately recording clinical outcomes to support appropriate follow‑up and enable correct billingContributing to audit activities including reviewing historic outcomesSupporting stock management or consumables ordering as requiredService ImprovementParticipating in continuous improvement initiatives across MedinetIdentifying operational or process‑related improvements to enhance workflow and patient experienceWhat We’re Looking For:EssentialPrevious experience in patient appointment booking, ideally within the NHSStrong communication skills with the ability to support patients sensitively and professionallyExcellent organisational skills and strong attention to detailAbility to work under pressure and manage competing prioritiesConfident using patient administration systems, digital tools, and workflow technologyDesirableExperience working in endoscopy, theatres, or other clinical support environmentsFamiliarity with Remedy or similar patient booking softwareUnderstanding of clinical list preparation and handling of patient resultsRole DetailsLocation: TBC (Wolverhampton Trust) (On‑site)Hours: 9am–5pm, 37.5 hours per week (Monday–Friday)Contract: Fixed term until December 2026 (with potential extension)Salary: £26,000 per annum (pro rata)Department: Patient AdministrationWhy Join Us?Collaborative Culture: Work closely with consultants, nurses, and operational teamsPurpose‑Driven Work: Contribute to reducing NHS waiting lists and improving patient flowProfessional Growth: Gain experience in patient pathways, booking systems, and clinical administrationBenefits:25 days annual leave + Bank Holidays (pro rata)Company pensionBlue Light Discount CardSupportive, inclusive workplace environmentSafeguarding & Recruitment StatementSafeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required. We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required. We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.