Customer Success Manager

Reporting to the Channel Director, you will be working within our Channel Team with a remit to drive relationship development, onboarding and engagement with Code Institute’s Further Education partners leading to adoption, expansion and advocacy for our products. As Customer Success Manager you will be working closely with internal and partner Admissions and Marketing departments to ensure strategic alignment across all functions. This is a great opportunity to join a rapidly growing team in a very ambitious EdTech company. In this role you will be; Account Management Creating and deploying appropriate training, content/sales messaging, processes, practices, forms, and tools to support the admissions team of training providersSupporting product launches by preparing and enabling the admissions teams to understand and communicate our solutions to the consumerDeveloping friendly, positive and supportive relationships with external and internal customers, and to provide them with excellent serviceUnderstanding situations from the customers’ perspective so that appropriate and relevant solutions can be identified.Support those training providers who may be at risk of withdrawing from partnership with Code Institute, understanding their pains and offering a solution for growthSupport frontline sales managers and sales leadership team in executing effective management disciplines and establishing a sales coaching program.Maintaining Code Institute’s Partner-in-a-Box offering to sure all messaging is on pointDeveloping creative ways to streamline and improve onboardingSetting agreed targets with partners and apply mechanisms to ensure targets are metReporting on onboarding process, populating and updating records on HubSpotReporting to your line manager for forecasting requirementEnsuring compliance with the contract requirements and assisting partners from a sales and marketing perspective to support them in delivering our coursesRepresenting Code Institute in the UK at key events (e.g. network meetings, industry exhibitions etc.)Implementing marketing strategies to grow partner accounts You: 5-10 years of experience in account managementExperience selling B2B solutionsExperience in the Education and Training Sector is an advantageProven track record consultative sales and account management skills  Experience dealing with C-Level executivesBe ambitious, target driven and be used to exceeding a range of KPIsExcellent written and verbal communication skills are a mustExtensive knowledge of sales enablement technologies, processes, and best practicesAbility to identify and exploit commercial opportunities in terms of training providers, methods of delivery and productsCustomer centricity – strong customer focusAbility to recognise risk with accounts, and act accordinglyAbility to share market and competitor intelligenceExperience managing projects from concept to completionExpert ability to plan and facilitate meetingsAbility to multi-task and manage multiple projects simultaneouslySelf-motivated; highly driven to produce results