Operations Technical Specialist

Operations Technical Specialist This job description sets out the scope of the role of the Operations Technical Specialist  with the main duties of the position at the date when it was completed. It does not include or define all responsibilities or duties which the post holder may be expected to carry out. Duties may vary from time to time without changing the nature of the post or the level of responsibility. The post holder may also be required to carry out any other duties to co-operate with the general work of the organisation, as required by their line or department manager.Overview / Purpose of the RoleTechnical specialist reporting to the Operations Technical Manager. The successful candidate will form an integral part of the Operations Excellence team, providing efficient and effective operational support in a fast paced and busy environment. An experienced collaborator with a background in operational process and system design including  implementation. The successful person will enjoy working as part of a team and will bring energy and commitment to their workplace. Working hours will be between the core hours of 8:30am – 5:30pm (37.5 hr week) Monday to Friday. Work outside these hours may be required on occasion. Key ResponsibilitiesEnsuring that all identified improvement activities, both process & systems based, are implemented in full and on time across all Business units.Play a key role in analysing system and process improvements with the warehouse teams in all depots.Act as Operational go to person for all system issues and lead root cause analysis relating to identified problems.Lead all testing activities from Low Volume Start Up routines relating to scheduled system transport activities to regression testing around major system upgrades.Actively seek out opportunities to improve efficiencies through cost and waste reduction.Increase the operations team’s understanding and skill set around EWM through ongoing communication and training.Be a key part of all operational projects and ensure that we actively engage and work with all relevant stakeholders to achieve optimal results.The Person:Thrive in a team environment.Proficient at trouble shooting within the EWM/ECC PlatformBe competent in Microsoft Office, Excel, Word, and PowerPointBe self-disciplined and have the ability to work to targets and deadlines.Have excellent interpersonal skills and a willingness to share knowledge.Ability to manage multiple tasks in a fast-paced, pressurised environment, both independently and as part of a team.Other duties not identified above may be requiredKey Experience / Skills / EducationAttention to detail with a high level of accuracyMinimum of 5 years’ experience working with EWM & ECC with proven troubleshooting capabilities.Comprehensive understanding of end-to-end warehouse operational processes.Demonstrated experience managing teams and driving performance.Exposure to Quality Management Systems and a clear understanding of GDP (Good Distribution Practice).Certificate/Degree in Business desirable – Business experience will also be consideredExperience leading or supporting operational projects, including stakeholder engagement and change management.About United DrugUnited Drug is Ireland’s largest pharmaceutical distribution company and was originally founded by a group of pharmacists in Ballina, Mayo in 1948. In 2022 United Drug became part of the PHOENIX group and is now part of Europe’s leading healthcare provider in the sector. Employing more than 650 staff across operations in Dublin, Limerick and Mayo, we partner with more than 1,900 pharmacies, hospitals, clinics and primary care centres across Ireland. Our business spans across three business units; United Drug Wholesale, United Drug Distribution and United Drug Consumer – all leaders in their respective categories.About PHX Ireland & PHOENIX GroupPHX Ireland Group is Ireland’s leading fully integrated healthcare provider. We deliver health. We are comprised of United Drug, Ireland’s leading pharmaceutical wholesaler and distributor; LloydsPharmacy Ireland, a major community pharmacy chain; and TCP Homecare, innovators in clinical home nursing services and direct to patient delivery solutions.PHX Ireland Group employs over 1,800 people, operate 5 distribution centres and over 75 pharmacies, delivers over 85 million packs to Irish pharmacies and hospitals and serves 500,000 patients each year. By working together to provide these solutions, PHX Ireland can enable a sustainable healthcare system and support Irish Healthcare.PHX Ireland is part of the PHOENIX group, Europe’s leading healthcare provider. Headquartered in Mannhein, Germany, the PHOENIX group brings together more than 48,000 employees from 29 countries, includes 223 pharmaceutical distribution sites, and more than 3200 owned pharmacies and 17000 partner pharmacies. Every day, the PHOENIX group makes an important contribution to comprehensive and safe healthcare in Europe.We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds. Our commitment lies in ensuring an accessible interview process for all candidates. If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to jobs@phxireland.ie