Operations Coordinator

About the roleIt is the responsibility of the Operations Coordinator to assist and work closely with the designated Area Manager to monitor and build on an area within the company. You will support the Area Manager and Service Manager to achieve the aims and objectives of the Company and maintain the level of quality in the service provided to the Service Users in accordance with the Company’s Quality Assurance Policy.We have roles available in our office in Limavady. To assist the Service Manager and Area Manager in liaising with Care Managers, the Local Authorities, prospective Service Users, NOK, health professionals and other agencies connected with training and development of the service.ROLES & RESPONSIBILITIES:Responsible for sourcing and implementing new packages, with a knowledge of all capacity for both clients and staff in the areaWorking closely with all brokerages and Care Managers within the Local Authorities to establish a good working relationshipCreation and maintenance of accurate staff rotas, ensure continuity of careCompiling reports for invoicing, payroll and managementSet up new clients on IT system, uploading package details before the first call takes place, prepare folders for client homes. All new packages must be on the system by the end of business dayMaintain all client activity on IT systemTo be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care servicesTo be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service UsersTo represent the Company in a professional manner at all times, on the telephone, face to face or in written communicationTo ensure that telephones are answered promptly and people are spoken to in a polite and respectful mannerTo maintain confidentiality at all times and carry out the Company’s Confidentiality PolicyTo report to the Coordination Manager any issues regarding the safeguarding of clientsTo ensure the continuous improvement of service deliveryTo participate in companywide projectsTo carry out any other tasks required by the companyWHAT WE OFFER:A competitive annual salary£100 Sign on Bonus£200 Refer a Friend scheme (limitless)Monthly and annual staff awards and recognition events.Training and development opportunities (Level 2 & 3 Health & Social Care)Blue Light cardExclusive discountsESSENTIAL CRITERIA:Teamwork SkillsRelationship ManagementStrong telephone skillsExcellent organisational and planning skills.Computer literate. Including MS Office.Administrative experience.Fast Learner | Self starter | Entrepreneurial spiritMust have English and Maths GCSE, Grade C or aboveDESIRIBLE CRITERIA:Previous experience of rostering a teamUnderstanding of legislation concerned with care provision.Experience working within the Care IndustrySKILLS & COMPETENCES:Dedication and commitmentGood communication skillsSound understanding of good care principlesAbility to cope under pressureCalm and patientAbility to deal with change or emergenciesAbility to display empathy and understandingFlexible and reliableGood administrative skillsAbility to work at a fast pace environment Effectively manage an ever changing area of clients#NIOJ