Office Administrator - Dental Lab Office

Are you looking to be part of a purpose driven company? Dentaltech Group is a multi-award winning, and certified Great Place to Work who improve the quality of life of our population by helping people to eat, speak and smile with confidence and we are looking to add an efficient, well rounded person to our team. This role is for an experienced Office Administrator to manage the office and associated duties of our laboratory division and to ensure the smooth running of lab and efficiency of incoming and outgoing cases. This is a superb opportunity for someone looking to work with a growing team.Duties includeManaging and updating the incoming and outgoing cases on the CRM to ensure accurate recordsPlan and schedule cases for on-time delivery.Assigning cases to correct locations and team membersScanning cases on 3D scanner for digital recordsmaintaining accurate accounts for the customers, including invoicing, statements, payment allocations and light credit control·        Communicating with our customers by phone and email and maintaining relationships,·        Working with the team and helping to ensure we meet our core deliverables of Quality, On-Time. Personal RequirementsThe successful candidateWill have experience in the dental industry and have a strong understanding of dental and denture appointments/treatments and dental terminology.Will have a strong focus on providing consistently high standards of customer service, administration and team-workMust be highly efficient and organisedSelf Starter/Superior Customer Service.Must have very confident communication mannerMust have the ability to multi-task in fast-paced environment Further DetailsThere will be a requirement for flexibility in relation to hours to ensure the incoming cases from the day are entered and redirected accordinglyStrong organizational skills and an aptitude for details are essential.Accurate and fast typing a real advantagePrevious experience in a service industry such as dental/medical or pharma is essentialA working knowledge of Microsoft Applications (word and excel) and Outlook systems is a necessity.Experience with CRM or appointment booking systems would be a distinct advantage.Experience with accounts and understanding billing would be a benefitFull Time Role Monday to FridayExcellent Salary for the right candidate, negotiable and depending on experience