Night Porter Part time

The Ravenport Resort are currently recruiting for a Night Porter to join our 4 Star Team on a part time basisJob Purpose:To check in/out guests in accordance with company SOP’s.Answer phones, take reservations and deal with guest queries in accordance with company SOP’s.Assist guests with any queries/ requests they may have.Fire WalksSecurity ChecksComplete the night audit.Conference centre turn aroundsMeeting Room set upFood & Beverage serviceRoom ServiceDuties & Responsibilities:To adhere to all front office procedures.To ensure all daily backups are completed and logged.To complete of guest history reports.To upsell the hotel at all timesTo carry out the administration of the front office, including answering telephones, emails, and check in and out of guestsBe knowledgeable about daily hotel operations, check daily event sheet, bulletin boards, pass on logs and be up to date with all changes, new procedures and events.Be available to deal with guest enquiries and problems in person or by phone, and deal with the same in a prompt and personalized manner.To liaise with other departments e.g. to book dinnerTo deal with book-outs or no-shows in line with hotel policies.Be thoroughly familiar with all hotel promotions, special events, rates and hotel facilities.Ensure that the breakfast cards are collected and posted ensuring all cards have room number on them.Ensure that proper credit is obtained for all guests. Handle late charges according to the procedure.Complete all duties listed on the checklist to ensure the smooth daily operations.In return, we also offer excellent employee benefits including:Career Development and TrainingOpportunities for advancementStaff Discounts on accommodation in our Sister PropertiesComplimentary Health Club and Pool Membership in our sister property. Complimentary Golf in Druids HeathMeals during shiftsFree parkingEmployee Referral Bonus