Night Porter

Overall Job PurposeResponsibility for the hotel during night hours, ensuring that the highest level of guest service is given at all times, paying particular attention to conference/function business and all public areas, ascertaining complete guest satisfaction at all times; Role Specific Duties:·        To ensure meeting & event rooms are properly set up, broken down and reset according to the weekly function sheets;·        To liaise with front office regarding all aspects of client’s requirements;·        To set up and deliver room service requests when required;·        To deal with external and internal queries;·        To carry out our customer relations policy ensuring that we maintain 4 star standards at all times;·        To report and where possible take action on incidents of accidents or damage in the Hotel;·        To be proactive in maintaining energy efficiency within the Hotel;·        To deal with customer complaints in an efficient and professional manner and to notify Management of these;·        To ensure the safety of all our guests throughout the night, by completing the safety checks and night audits competently;·        Ensure the hotel is prepared for the next day's business;·        Serve all guest requirements for the property during the night period;·        Ensure that all necessary steps are taken to safeguard company money, goods and assets;·        Coordinate and carry out various cleaning duties and general portering duties, as necessary;·        Provide a safe and secure environment for hotel guests;·        Be proactive in ensuring that all Health & Safety procedures and hygiene procedures are adhered to at all times; Some of the benefits of joining the team at Oriel House Hotel:-         Free parking-         Complimentary Leisure Club Membership-         Staff Meals-         Contributory company pension scheme. (12 months service requirement)-         Company Life Insurance Scheme-         Employee Assistance Programme-         Talbot Collection Friends and Family Rates-         Training and Development Opportunities - we invest in our people-         Being part of a progressive & growing company