Night Manager

 PURPOSE OF ROLE:            PRIMARY OBJECTIVE OF POSITIONTo provide efficient, prompt, trouble free, courteous service, and security to guests in absence of departmental managers and limited staff during the night, in line with the hotel’s guidelines. Supervise and co-ordinate the shift activities at night Front Office, acting as a liaison for guests in order to provide efficient, prompt, courteous, trouble free and proactive service, hence maximizing rooms revenue and guest satisfaction. The successful candidate is fluent in Front Office operation’s technology, is aware of the hotel’s possibilities and limitations, and understands all aspects of hotel management. MAIN DUTIES INCLUDE: Duties Include:Overall responsibility for Customer Service, Fire, Health & Safety at nightDealing with late check-ins and early check outsEnsuring the building is secureEnsuring that guest privacy and security is always adhered toControl switchboardMaintain fire registerEnsuring night porters duties are carried out thoroughly and assisting in dutiesPost of relevant F&B billsBarCash handlingInstilling customer service ethic in all staffGuest relationsResponsible for overall health & safety at night including fire walks, security checks, and any other relevant health & safety duties e.g., first aidFront Office duties including running the night audit report and check-in and check-out of guestsManaging the team of Night Porters and their nightly tasksFood & Beverage service at nightLead and develop the Night team, making sure that they become prepared for the next step in their career.Contribute to the strategic running of the hotel.To ensure all cash, charge, float and till procedures are carried out in compliance with company policy as detailed in the restaurant SOP.To carry out job chats and performance appraisals.To inform the GM of any issues relating to staff and be involved in disciplinary procedures where necessary.To maintain and record all training records as required consistently and in a timely manner.To follow correct procedures for all expenditure requestsTo compile weekly rosters for the night porter team in line with departmental budgetsManagement of The Night Porter Team To provide a safe and secure environment for customers, staff and visitors is always maintained.To ensure that all machinery is operated in line with trained instructions and is maintained in a clean working condition.To ensure that chemicals are handled and stored in line with regulations.To ensure that all corridors, fire exits, staircases and cupboards are kept clear of obstruction.  To carry out security checks of entire hotel building on a regular basis and to collect room service breakfast cards en route.  To turn off unnecessary lighting, fans, and heating throughout the building and to be aware of energy conservation. To create and maintain an effective working relationship with colleagues and managersTo receive orders, prepare and service light refreshments to guests’ rooms and the lobby as required.To carry out required cleaning duties through the night, to include public areas, toilets, meeting rooms, staff canteen, food and beverage outlets, kitchen and any other areas required.To carry out wake-up calls.To assist in the restaurant/bar/lounge when required.·        Dealing with telephone and guest enquiries.To assist with meeting rooms set-up and service when requested.·        To represent the company in a professional and helpful way.·        To liaise with all departments to ensure all requests are adhered to.To ensure that surfaces, furnishings, fixtures and fittings are cleaned to hotel standard.To dispose of waste and rubbish appropriately.To arrange furniture according to function requirements.To replenish customer supplies and accessories as required.To leave meeting rooms clean, tidy, and ready for customers use.To store furniture and table items correctly after clearing of meeting room.To secure meeting rooms from unauthorized access.Report for duty clean and tidy, wearing the correct uniform to Company standard ensuring your name badge is always worn whilst on duty.To assist in providing food and beverage service to the meeting rooms if requested.To set up tea/coffee stations, ensuring teas/coffees are served at customer requested times.To ensure a high standard of personal hygiene.Maintain cleaning programme in operation.Secure and record lost and found property, following the correct procedure.Note and report maintenance needed to your supervisor or manager.Secure keys, be fully aware of the key security policy.When dealing with cash, you must always carry out the correct cash handling procedures, as set out by the hotel.Ensure daily Sign In/ Sign Out sheets including breaks are completed daily.To carry out the hotels customer relation policy.Ensure full knowledge with all hotel facilities, including opening and closing times and promote these facilities at every opportunity.Ensure that eating and drinking is confined to the staff canteen only.To participate in all training programmes scheduled for you.To participate in daily ‘15 minute’ standards training.Be fully familiar with all Personnel policies and procedures as set out in the Company Staff Handbook and to always abide by these.To familiarise yourself with your departmental SOP (Standards of Procedure Manual) which is available from your Department Manager.To always maintain departmental standards.Responsible for ensuring that all start up documents i.e. Application Form, Contract of Employment, Employee Handbook, Job Description and other relevant forms along with legal requirements such as Photo, Passport, GNIB, letter from college etc. (In the case of non nationals) are given to the HR Department prior to commencement.To attend and support hotel and departmental meetings as requested.To participate in job chats and performance appraisals.To be fully familiar with the complaints procedure and that complaints are dealt with in a courteous and sympathetic fashion and reported to the Duty Manager if necessary.To work towards achieving high hotel inspection results from AA, RAC, Excellence in Tourism and any other such bodies.It is agreed that flexibility of employees is fundamental to the Hotel’s ongoing progress. It is agreed that flexibility within each job category/functional area will be required by the Company and that there is full inter-changeability between all jobs in so far as is reasonably practicable.  HEALTH & SAFETY To fulfill your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises.To keep work area tidy and safe and report any hazard, loss or damage to management.To be aware of trained first-aid personnel on the premises and the location of first aid box.To observe all safety rules and procedures, including those laid down in the Safety Statement.To carry out and promote fire and accident/other safety drills as directed by the hotel safety officer.To participate in all Health and Safety training scheduled for you.To inform Management immediately if you are personally involved in any accident or incident on the hotel grounds or if you are witness to an accident or incident involving a third party.