Night Manager

Talbot Hotel Stillorgan, part of Talbot Collection is currently recruiting for an experienced Night Manager.The Talbot Collection are one of the Best Places to Work in Hospitality 2024 as awarded by the Great Place to Work. Come experience it for yourself and join our teamOverall Job PurposeOverall responsibility for the hotel during night hours, ensuring that the highest level of guest service is given at all times, paying particular attention to conference/function business and all public areas, ascertaining complete guest satisfaction at all times;  Role Specific DutiesManage the night shift in the department ensuring that the department is rostered appropriately and that all employees carry out the duties assigned to themServe as the Duty Manager for the property during the night period;Ensure the hotel is prepared in advance of each shift and in accordance with relevant SOPsTo liaise with front office regarding all aspects of client’s requirements;To ensure the safety of all our guests throughout the night, by completing the safety checks and night audits competently;To ensure meeting rooms are properly set up, broken down and reset according to the weekly function sheets;Ensure that all staff arrive to work on time and in correct uniform and name badge as per schedule and adhere to Clocking PolicyResolve customer complaints promptly and report them to the General ManagerDelegate duties and tasks to staff to meet objectives and maximize resourcesAssist in creating and inputting the weekly roster into Timepoint before the deadline, considering the business demand.Daily control and update staff attendance in Timepoint ensuring accuracy of payrollTo be aware of the day’s business in all Departments within the HotelMaintain regular communication with staff and management through meetings, discussions and handoversCommunicate our services and facilities to guests as requiredTo be aware and ensure compliance with all company policy’s regarding: Fire, Health & Safety, Hygiene, Food Hygiene, and Customer Care & SecurityTo liaise with all other Heads of Departments and Duty Managers to ensure high quality of service is always achievedTo work in conjunction with the General Manager & Deputy General Manager to ensure the smooth and efficient running of the department and overall BusinessAttendance at all Operational Meetings and HOD Meetings The ideal candidate must be:Computer literate, be reliable and be well organised.Be pro-active and be a team player.Previous experience of a similar role in a hotel would be essential. Previous bar experience/reception experience is desired.Must be flexible as the role involves shift work and weekend working.  What do we offer?One of the Best Places to Work in Hospitality 2024 as awarded by the Great Place WorkJoin a company and culture that put their team firstTraining and Development Opportunities - we invest in our peopleBeing part of a progressive & growing company.Contributory company pension scheme. (12 month service requirement);Company Life Insurance SchemeFree parkingComplimentary Talbot Fit MembershipStaff mealsFriends and Family Rates Talbot Hotel Stillorgan is part of the Talbot Collection and is an equal opportunities employer.