Night Auditor

The Cork International Hotel is looking to hire a part time Night Auditor to work with their Front Office TeamSCOPE OF WORK:      Under the direction of Front Office Manager, manage and co-ordinate Night Operations to provide efficient, prompt, courteous, trouble free and proactive service to guests; hence maximize rooms revenue and guest satisfaction. All work will be line with the hotels guidelines and business plan, the departmental business plan and service concepts     To provide a safe and secure hotel environment by safeguarding guests, employees and assets of hotel against fire and other hazards, to develop and maintain sound security methods and procedures in lines with hotel guidelines and hotels business plan.     To participate in partnership with the whole Cork International Hotel team in the development of the business, its ongoing success and the achievement of its customer service objectives     To respond to all guest’s requests in a prompt efficient manner and follow-up to ensure the guest is satisfied.     To deal with any customer complaints as per the Service Recovery policy in the Standard Operating procedures, ensure supervisors or managers are made aware of the situation and ensure that guest complaints and issues are followed through and closed     To check guest satisfaction continuously throughout their stay MAIN DUTIES AND RESPONSIBILITIES:         Is available to register, process, and greet guests promptly        Checks the daily arrival list        Welcomes guests to the hotel        Responds to guest’s requests for information about the hotel and its surroundings        Arranges for special services requested by guests        Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift        Arranges or delegates fulfilment of customer services by supplying limited services in the following areas:Telephone servicesBusiness Service CentreHousekeepingReservationsRoom ServiceBar service        Prepares night audit reports as requested        Develops and maintains a working relationship with the local fire, police and government agencies        Patrols the hotel on regular basis and documents activities in accordance with safety and security policy        Process written reports involving security at the hotel by communicating hazards with department heads and taking appropriate action        Develops written procedure for handling any emergency that would require partial or complete evacuation of the hotel such as fire, armed robbery, severe injuries, power failure or bomb threats        Ensures that all hotel entrances and exits are locked and unlocked per hotel policy        Maintains hotel key management procedure and ensures that all keys are accountable and only authorized persons have access to keys        Closes the different outlets at closing time or liaising with the supervisors.        Ensures that all meeting rooms and conference rooms are secured to keep unauthorized individuals out of area and prevent theft.        Completes daily security log, including pertinent information from the shift.        Anticipates possible and probable hazards and conditions and either corrects them or act to prevent them from happening       Follows-up and verifies arrivals by updating registration cards in regard to spelling of guest’s name, address and method of payment        Changes room rates and guest rooms if a discrepancy found and informs the morning management about the changes        Handles incoming guest room reservations        Handles reservations for guests with rental cars, restaurants, etc.        Is aware, at all times, of current room status and room availability        Is fully aware of Trigon Hotel Group service concepts        Is fully aware of, and knows how to handle, all current and future hotel promotions        Utilises yield management to maximise room revenue, and to fill the hotel to maximum occupancy while also proactive selling        Increases hotel revenue by promoting food and beverage alternatives within the hotel and managers upselling and proactive sales technique amongst the night team.        Familiar with the Owners and key stakeholders        Minimises loss of revenue by adhering to all established credit procedures        Insures all guests establish credit upon check-in        Receives proper approval codes for cash and credit card paying customers        Identifies and records special billing instructions and notifies accounting and Front Office Manager        Completes shift closing accurately by getting appropriate approval signatures and authorization codes        Adheres to hotel policies regarding the use of cash banks        Communicates effectively with customers, colleagues, and supervisors        Demonstrates teamwork by co-operating and assisting colleagues as needed        Keeps effective key control        Ensures that guest mail and messages are delivered promptly        Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests        Issues safety deposit boxes to guests upon request        Maintains a clean and tidy lobby, and performs light cleaning duties if required        Continually look at new ways to improve service standards and offerings at Trigon Hotel Group        To complete a weekly rota ensuring adequate coverage, effective holiday control and cost-effective wages in line with projected business.        Respond to guest comments and criticism in a constructive and positive manner, looking at as an opportunity to build guest count. Educate and empower team to act in a similar capacity.        Demonstrate and encourage all member of team to a high ethical standard always, adhering to standards laid out in the Company’s handbook        Conduct regular communication with team and attend departmental communication meetings        Ensure team receive timely and meaningful performance reviews or job chats        Carry out team trainings on an ongoing basisBENEFITSCompetitive rate of payRelocation AssistanceAccess to our Company Pension SchemeDeath in Service BenefitEmployee referral bonusFriends & Family discounts across our restaurantsSpecial rates in our hotel accommodationPaid internal and external training daysAccess to Trained Mental Health First AidersTeam Member Social & Wellbeing EventsTeam Member Annual Awards, Service Recognition, Monthly Team Member of The MonthMeals on DutyAssistance with Leap Cards