Barrog Healthcare Aftercare Services:We provide dedicated aftercare services for care-experienced young people, providing support and accommodation for those aged 18-23. Our focus is on developing independent living skills and supporting young people in reaching their own goals in life, education and professionally, working alongside multi-disciplinary support teams.Purpose of Role: The National Aftercare Service Manager will lead and be responsible for the management and effective delivery of Barróg Healthcare Aftercare Services in Barrog Healthcare. With service locations in Leinster & Cork, this role will be based in Dublin and be supported by leaders based regionally. The Service Manager will provide direct line management, supervision and leadership for the Service in accordance with the service delivery model. They will oversee the work as part of a multiagency response, where applicable, working in partnership with families, referral agencies and other partnership agencies on behalf of the clients to ensure that they receive services which are proportionate to identified needs and risks. There will be a requirement to plan, implement and evaluate Service Plans, as part of a multiagency response, ensuring the written and verbal reporting of individual programmes.The Service Manager will ensure the promotion, creation and maintenance of a welcoming, safe, caring, stable and supportive environment for the client. They will ensure that clients will be treated with dignity and respect, promoting a culture of unconditional positive regard at all times. The Service Manager will promote the best interests of clients and facilitate their participation when planning and reviewing agreed plans with regard to service support. He/she will support and develop a team of professional social care workers in delivering excellence in compassionate care. The Company:The Company:Barróg Healthcare is a small, private health and social care provider based in Dublin and Cork with services nationwide providing residential care, community outreach and day packages nationwide to enable people who need support across the areas of disability, aftercare, transitional and mainstream social care. We pride ourselves on working to support and champion both our service users and staff, and welcome applications from any person that feels they would be a good fit within our organisation. Our company culture is about putting people at the centre of all of our decisions. You will work in a new and growing service and bring your experience and insights to the role in a supportive and collaborative team. The right candidate for this role will strive to enhance the lives of the individuals we support by promoting their community inclusion and equal citizenship and bringing a dedicated team with you on the journey. Job Title: National Aftercare Service Manager - DublinClosing Date for Applications: 16/5/25Proposed Interview Dates: Week commencing 19th MayContact for Informal Enquiries: recruitment@barroghealthcare.ie Location of Post: This post will be based in our office at Newlands Cross, Dublin. Travel to our Cork City Office will be required and to other locations as part of this role to support the Aftercare Service there. The frequency of this will be business dependent, likely on a monthly basis. Accommodation and travel costs will be the responsibility of the business. Reporting Relationship: The Service Manager will report to the Operations Manager.Salary: Scale €55,000 - €63,772 New appointees to any role are expected to start at the entry point of the scale.Job Type: Full Time, PermanentProbation: 6 monthsAnnual Leave: 23 DaysHours of work: 40hrs over 5 days per week, Mon – Fri – 1 hour break paid.On Call: A separate dedicated on-call team are in place, support for escalated calls is requiredVetting: All applicants will be subject to reference checks, Garda Vetting and a request to provide security clearance from any country in which they resided for more than 6 months after their 16th birthday. Benefits:· Competitive starting salary· Annual pay increments· Day shifts Mon – Fri only· Paid Breaks· Contributory Pension Scheme· Death in Service Benefit· Dedicated on-call service for out of hours support for operations· Time off in lieu· Promotion and development opportunities· Support for further education and training· Access to Cycle to Work Scheme and tax-free bus/Luas/rail/coach tickets· Access to Employee Assistance Programme (EAP) 24/7 access to professional counselling, medical, financial and legal advice· Refer a friend bonus· Discounted driving lessonsMain Duties and ResponsibilitiesProfessional · Ensure that all activities and operations are performed in compliance with regulatory requirements, policies, internal controls, and risk management functions· Provide direct line management, supervision and leadership for the service in accordance with the service delivery model.· Ensure follow through and accountability on any responsibilities in relation to clients as agreed · Keep the Referral Agents fully informed and up to date on all significant matters relating to the delivery of service.· Manage enquiries, complaints and allegations from clients engaged with the Service in accordance with National Policy and Service Policy Guidance documents.· Seek the advice of relevant personnel as required.· Contribute to the promotion, creation and maintenance of a welcoming, safe, caring, stable and supportive environment.· Ensure the involvement of clients in decision-making on matters that affect their lives, at the individual and collective levels and proactively promote within service provision a range of structures, procedures, processes and practices to give clients the opportunity to have their voices heard and valued. · Ensure that the dignity, humanity, and value of each person is a permanent feature of all practices. · Oversee Service projects e.g. Service forums/induction/training days etc.· Support the out of hours ‘on call’ facility when needed. Administration and Accountability· Contribute to the ongoing development of the service in keeping with good practice, Tusla, HSE, HIQA requirements and Company objectives.· Oversee the administration and day to day operation of the service.· Ensure that all information and records relating to clients, their families, staff, colleagues etc., are treated in a thoroughly professional manner in line with local guidelines and in accordance with the principles of confidentiality, data protection legislation and Freedom of Information.· To comply with GDPR guidelines· To oversee, monitor and evaluate: • Reference/Review and Case Conferences Notes • Team Meeting/Group Supervision Notes• Complaints and Compliment Logs• Medical and Medication Records• Incident Reports • Supervision and Appraisal Notes • Core Member, Assistant and other stakeholder feedback. • Person Centered Plans.• Reports from internal and external inspections and quality audits. Resource Management• Provide leadership and motivation in order to optimise service delivery by developing teams and promoting change management.• Supervise Coordinators, Team Leaders, frontline social & healthcare staff & other staff as appropriate. Be responsible for the maintenance of all relative HR Forms/Records and Payroll Returns.• Be responsible for the probationary appraisal of staff and the completion of probationary appraisal reports as required. Make appropriate recommendations regarding whether employees’ standard of work during probation is satisfactory and whether appointments should be confirmed.• Ensure compliance with and implement HR policies and procedures and guidelines.• Manage a budget as defined, including, financial packages for clients in Service and Service budgets.• Contribute to a range of reports including annual reports, performance indicators, court reports etc. as required. Responsibility for returning quarterly reports pertaining to service provision.• Oversee the development and implementation of policy, information sharing protocols, audit systems and referral and integrated care pathways.• Contribute to service plan process by recognising and replicating successful interventions and by identifying unmet needs and service requirements into the future.• Assist in ensuring that the Service makes the most efficient and effective use of developments in IT. Training & Professional Development• Participate in regular professional supervision.• Provide guidance and education for work experience students. Undertake ongoing professional training and development.• Engage in and promote reflective and evidence-based practice.• Be responsible for own health and wellbeing in order to carry out the duties of the role / is committed to managing own work / life balance.• Ensure that Social Care Workers meet the required standards for the profession as regulated by CORU. Health & Safety• Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.• Have a working knowledge of the Tusla, HSE & Health Information and Quality Authority (HIQA) standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla - Child and Family Agency/ H.S.E. protocols for implementing and maintaining these standards as appropriate to the role.• To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Eligibility Criteria Qualifications and /Experience.· A minimum of 3 years in a management or supervisory role in the area of social care / health or disability; and · An appropriate qualification in health or social care management at an appropriate level · An in-depth understanding of the standards of proficiency for Social Care Workers as required by CORU.· Sufficient clinical and professional knowledge including an understanding of theory and practice with application to best practice in the delivery of care with to carry out the duties and responsibilities of the role.· A full driver’s licence holder with access to transport as the candidate will be expected to travel around the service and to other locations as part of their role including to the Cork City service to support the Aftercare Service there. The frequency of this will be business dependent, likely on a monthly basis. Accommodation and travel costs will be the responsibility of the business. And: Have a minimum of three years’ experience of working in Social care / Healthcare / Child protection / Community care or other child and family services with a similarly challenging client group.And: Candidates must have a suitable standard of professional attainments.And: Candidates must have the requisite knowledge and ability (including a high standard of suitability and management ability for the proper discharge of the duties of the office) with a minimum of three years proven experience in a leadership role.And: Have proficient ICT skills including a working knowledge of Microsoft Packages - Excel and Word and be familiar with an email package e.g. Lotus Notes/Outlook.Health: A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.Character: Each candidate for and any person holding the office must be of good character. Skills, competenciesProfessional KnowledgeSufficient clinical and professional knowledge including an understanding of theory and practice with application to best practice in the delivery of care with to carry out the duties and responsibilities of the role.A good understanding of policy, legislative and professional requirements to ensure an appropriate standard of service delivery (e.g. a working knowledge of the legislation relevant to role such as the Child Care Act 1991, Aftercare National Policy and Procedure and Children First Guidelines), Vulnerable Adults National Policy/Guidelines, HIQA regulations. An in-depth understanding of the standards of proficiency for Social Care Workers as required by CORU. Effective interpersonal and communication (verbal and written) skills including skills in mediation, conciliation and advocacy and the ability to collaborate with colleagues, families, etc.Ability to manage assigned budget including, financial packages for clients in aftercare and service budgets.Knowledge to effectively contribute to service plan process with ability to recognise and replicate successful interventions and by identifying unmet needs and service requirements into the future. Delivering a Quality ServiceCommitment to an ability to assure high standards and strive for a user centred service. Capacity to plan and deliver care in an effective and resourceful manner within a model of person-centred care. Initiative and innovation in identifying areas for service improvement. Ability to lead and motivate assigned team in order to optimise service delivery by developing teamwork and promoting change management to achieve key performance indicators. A good understanding of levels of compliance required to implement HR policies/procedures and guidelines. The ability to assist in the development/ implementation of policy, information sharing protocols, audit systems and referral and integrated care pathways.Assist in ensuring that the Service makes the most efficient and effective use of developments in IT. Evaluating information and judging situationsAbility to evaluate information and make effective decisions especially with regard to service user care.Awareness and appreciation of the service user as expert through experience including promoting the role of service user in care planning, decision-making and service development.The ability to evaluate complex information from a variety of sources and make effective decisionsThe ability to consider the range of options available, involve other parties at the appropriate time and level, to make balanced and timely decisions Team and Leadership SkillsAbility to manage and develop self and others in a busy working environment including the ability to prioritise caseloads for self and others.Effective supervision skills.Effective leadership and team skills.Ability to empathise with and treat others with dignity and respect.Commitment to continuing professional development for self and team. Promote a learning environment.Ability to work with multi-disciplinary team members and other stakeholders to facilitate high performance, developing and achieving clear and realistic objectives Flexibility and adaptability to meet the requirements of the role Communication and Interpersonal SkillsExcellent interpersonal and communications skills to facilitate work with a wide range of stakeholders Excellent written communication skills including the ability to produce professional reports. Strong negotiation/influencing skills Demonstrates the ability to interact in a professional manner with staff and other key stakeholders. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
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